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Can I change my payment method while I'm on a contract?
DStv Internet contracts are only available on Debit Order.
I struggled to get through to the Call Centre. How else can I get in touch / manage my account?
You can get help on WhatsApp (060 060 3788), using USSD (dial *120*68584#) or use Self-Service on our website or on the MyDStv App.
What happens if my email address has changed since I signed up on the DStv website?
If you still have access to the old email, you can log in using the same credentials and unlink the account from the old email and log out. Register using your new email address and remember to relink your smartcard to your new profile. If you no longer have access to your old email, send your query via WhatsApp to...
Can I pay my DStv account using a debit order?
Yes. A debit order is definitely the most convenient payment method. If you’d like to set up a debit order, please click here. You can also call us with your banking details or visit our Service Centres or DStv Agencies with the required documents. If you bank with Absa, FNB, Standard Bank, Nedbank and Capitec, we...
What is the competition about?
The competition is simple. Stream and you could win a share of 10 million DStv Coins (a virtual currency exclusive to the DStv Rewards Programme). The more you stream, the higher your chances of winning are. DStv Coins can be used on available items in the store on the Rewards section of the MyDStv App.
Who can enter the competition?
This competition is only open to active/connected residential DStv customers over the age of 18.
Where can I join DStv Rewards?
You can join DStv Rewards for free on the MyDStv App, the DStv website or via WhatsApp (060 060 3788)
What are DStv Coins?
DStv Coins – virtual currency exclusive to the DStv Rewards Programme. A virtual DStv Rewards currency, designed to elevate your entertainment experience.With DStv Coins, every moment spent streaming your favourite shows an opportunity to indulge in incredible rewards. DStv Coins can be spent on vouchers,...
Who can play the games in the Arcade?
The Arcade is available to all DStv Rewards members with an active subscription, via the MyDStv app. Non-DStv subscribers may have access to play certain Multiplayer games via an invitation from qualifying DStv Rewards members. Non-DStv Rewards players, however, will not be eligible to win or be rewarded via Arcade...
Where can I play the games in Arcade?
For launch, games can be accessed by tapping on the Rewards section of the MyDStv App.