How to change your DStv package

DStv has launched brand-new packages, and all subscribers will be automatically migrated to the new packages from 17 September 2026.  

Package	Channels	Satellite Price	DStv Stream Price	Migrated From
Starter	85+	R150 PM	R99 PM	Access
Select	100+	R339 PM	R299 PM	Family
Sports	115+	R479 PM	R399 PM	Compact
Movies & Series	115+	R500 PM	R500 PM	New package
Premium	130+	R979 PM / R799 x 24m Contract (includes Access Fee)	R799 PM	Premium

 

How to change your DStv package online

• Visit the DStv Self Service portal on dstv.com. 
• Sign in using your mobile number, surname, Connect ID, or Smartcard number.
• Go to Account.
• Select Change Package.
• Choose the package you want.
• Confirm the request.

How to change your DStv package on the MyDStv App

• Open the MyDStv App.
• Sign in to your account.
• Select your DStv account/decoder.
• Tap Change Package or Upgrade/Downgrade Package.
• Choose your new package.
• Confirm the change.

How to change your DStv package via WhatsApp

• Save 060 060 3788 (South Africa).
• Send a message such as: "Change my package".
• Follow the automated prompts to choose your new package.

How to change your DStv package via USSD

• Dial*668# from your mobile phone.
• Select the DStv menu options.
• Choose Change Package.
• Select your preferred package and confirm.

How to change your DStv package with DStv Customer Care

• Call DStv Customer Care 011 289 2222 and our friendly agents will assist you.
• Alternatively, visit a MultiChoice service centre and request the package change through an agent.

When will the change take effect?

• Upgrades take effect immediately once any required additional payment is made.
• Downgrades are scheduled for your next payment date. Providing your account is fully up to date, you’ll have access to your current package until that date.
• Your subscription due date doesn’t change when you upgrade.

FAQs

Is there a fee?

No, there is no fee to change packages, but if you cancel your subscription and reconnect, you will be subject to a reconnection fee.

Can I upgrade more than once?

Unless you have taken out a contract with DStv, you can change packages as often as you like.

Can I downgrade later?

Yes, you can change packages at any time.

Why hasn't my package updated?

The migration is happening in phases so not everyone will be migrated on the same day. Even if your details in My Account are still showing your old package, you’ll automatically benefit from the new content and channels on your new package.