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How do I check the status of my order, including delivery?
On completion of your order, you will receive a sales order number that you can use to trace your order (including delivery).
What hardware can I buy on your website?
We have our current DStv decoder models, remote controls as well as selected equipment that is used for installations.
How do I update Sign-In details?
A customer can sign into the DStv website and select ‘Update Sign-in Details’ to update their details.
What information can I update?
The customer can update the following information: Name Mobile number Email address Password Country, in instances where the customer is not linked
How do I unlink a package?
A customer can sign into the DStv website or DStv app and select ‘Manage Account Links’. The customer will be provided with an option to unlink the DStv Package.
How many times can a customer request and OTP?
A customer has a maximum of 4 retries.
I forgot my Connect account password, is there a way that I can retrieve it?
DStv Connect has a ‘forgot password’ link where you can request to reset and change your password.
I am asked to link my smartcard to my Connect account, what does this mean and what is a smartcard?
A smartcard is a unique chipped card that exists in your DStv decoder. This card is linked to your decoder and your customer number that was created with MultiChoice when you initiated your DStv subscription. Your smartcard number is on the reverse of your smartcard, underneath the barcode. By linking your smartcard...
How many subscriptions can a customer link to a Connect ID?
One Connect ID can be linked to a single subscription at a specific point in time.
Why do I need a Connect ID?
Once a customer has created a Connect ID, they can sign into the DStv website as follows: Update Sign-in Details Manage Account Watch DStv