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I’ve paid my DStv account, why are my services still not reconnected?
Your services should have been reconnected after 15 minutes if you made an internet bank transfer, an ATM payment or direct deposit at any Absa branch it could take a little bit longer for the payment to reflect on our system. If this hasn’t happened you can reconnect your services on the DStv website, via our...
Why am I getting an error message when making an online credit card payment?
If you're trying to process an online credit card payment and get error code 4019 (undetermined ECI 07), please contact your bank immediately. This could be a security error that’s been generated because the system can’t tell if your credit card is 3D secure.
Do you accept electronic payments (EFT) for my DStv Account?
Yes, you can pay your DStv account via EFT. Select ‘MultiChoice’ from the list of pre-approved beneficiaries on your bank's internet banking portal, and use your eight-digit DStv customer number as the payment reference. If you bank with one of the five major banks (Absa, FNB, Standard Bank, Capitec or Nedbank) and...
Where can I make a direct deposit into my DStv account?
You can make direct deposits at any Absa branch. To make it easier for you, MultiChoice is already listed as a beneficiary. All you have to do is give the bank teller your eight-digit DStv customer number. If your customer number is less than eight digits, add zeros in front of the number to make it eight digits long...
How can I be sure that the QR Code is a secure and reliable method of payment?
You can rest assured that each transaction is validated in real time. You’ll receive an immediate payment confirmation and a unique one-time code for each transaction.
What is a QR Code and how can I use it to pay my DStv account?
A QR code is a barcode-like image that automatically takes you to a secure and immediate payment mechanism. You simply scan it with your mobile phone to make instant payment.
Can I pay via an in-app purchase using the MyDStv app?
No, in-app purchases are not activated in the MyDStv app. This is because you cannot watch your DStv content via the MyDStv app, and you are not unlocking any digital content or features in this app.
Can I create a debit order using the MyDstv app?
No, you cannot set up a debit order using the MyDStv app but you can visit our website and set one up there.
How can I pay using the MyDStv app?
You can pay your DStv account in the MyDStv app by using one of the below methods: Credit Card Instant EFT FNB Pay Nedbank Masterpass Snapscan Zapper RMB Pay Our payments are safe and secure and powered by Pay@.
What is Namola?
Namola is South Africa’s leading safety app which allows South Africans to keep themselves and their loved ones safe and connected and gets the best emergency assistance straight to the user’s location when needed. Once you’ve downloaded the Namola app, you can: Get help fast when you need it! Share your location...