Search
497 results found for "can"
Can I pay for Showmax using my DStv account?
Yes, if you pay your DStv account by debit order you can add Showmax to that Payment. Premium subscribers get Showmax at no additional cost and all other packages get a 50% discount. You can find out how to add Showmax to your DStv account here.
Can I use Showmax on multiple devices?
You can register up to five devices with your Showmax subscription. The DStv Explora counts as one of these devices. You can also watch two different shows on two devices simultaneously off the same Showmax subscription.
How can I check my balance?
There are several ways you can check your balance: View your balance by logging into the MyDStv section of the DStv website, on the MyDStv app or by typing in ‘Check Balance’ on WhatsApp. Dial *120*68584# and follow the prompts. Call us on 083 900 3788 or 011 289 2222 without having to speak to an agent. When...
How do I go about resetting my password on the DStv website?
Simply click on Forgot Password and enter the email address you used when you registered. You will then receive an email with a once off reset password link. The link will redirect you to the DStv website where you can set up your password.
How do I upgrade/downgrade?
You can upgrade your account immediately and will be billed on your next payment date. Downgrades are scheduled and will only take effect on your next payment date. Your account needs to be up to date and fully paid for the scheduled downgrade to take place. The DStv service is a prepaid service for a full month -...
Where do I find my decoder’s serial and smartcard numbers?
Decoder serial number The decoder’s serial number is found on a sticker on the back of your device. Smartcard number The smartcard number can be found on the back of your smartcard, under the barcode.
Why can’t I choose my own channels?
We understand that some customers would like to choose their own channels, as they believe they would pay less. There is an “economies of scale” benefit when channels are grouped into packages and offered to a set number of customers. What this means is that it is cheaper for our customers to get packages, as opposed...
What will happen if I make the payment and do not receive my movie?
You can try again and will not be charged for it.
Which decoder will be switched off if I don’t pay the second Access Fee?
When setting up XtraView, you’ll be asked to choose the primary decoder and also nominate which decoder should be the one that gets switched off if the second Access Fee is not paid. You can, however, also nominate which one you want switched off when scheduling your disconnection – just let us have the smartcard...
Why can’t I subscribe to the M-Net package?
MultiChoice stopped offering M-Net as a standalone package quite some time ago. In addition to this, we no longer support analogue decoders. South Africa has moved from analogue to digital services, analogue-based services have been discontinued.