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How do I update the software on my DStv HD Single View Decoder?
You can manually update the software as follows: Press the blue DStv button Go to Settings Select User Preferences Select General Select Download latest software (If this option is greyed out, the decoder is already on the latest software)
Where can I get more information on the various DStv Packages?
Visit the Get DStv section for more information or take a quick look at our Compare Packages to see what channels are available on each package...
How can I plan my viewing?
There is a TV Guide on our website and on the MyDStv App that allows you to plan your viewing. Your decoder has an 8-day TV Guide (press TV GUIDE) and extensive search options (press SEARCH), including Movies A-Z, Live Sport and even a word search. If you are using a DStv Explora, press the CATCH UP button and...
Where can I find schedules for the DStv Channels?
There is an 8-day TV Guide available on your decoder (simply press the TV GUIDE button on your remote). You can also view our handy 14-day TV Guide where you can add channels to your list of favourites and download your very own TV Guide Schedule.
How can I cancel my DStv Package/Service?
We’d be sad to see you go but you can schedule a disconnection which will take effect on your next payment date. Go to My Products on the website and select the package you would like to manage. Look for the Disconnect icon and schedule your disconnection. You can also do this on the MyDStv App and via WhatsApp....
Why can’t I choose and pay only for the channels I want to watch?
Our aim is to provide our customers with the best in entertainment, at affordable prices. To make our service cost-effective, we bundle DStv channels into packages so that we can spread the costs across these. If we could offer customisable packages, your choice might not prove very popular so the expense would be...
What DStv audio channels are available on which packages?
You can see the list of available channels in our feature which allows you to compare channels
Understanding your statement
MultiChoice has designed this sample statement with you in mind. It explains the information contained in your monthly statement. Please note that this is an example and not a true reflection of any customer's DStv account. 1 Postal address This is the customer’s postal address. 2 Customer number This is the...
I’ve paid my DStv account, why are my services still not reconnected?
Your services should have been reconnected after 15 minutes if you made an internet bank transfer, an ATM payment or direct deposit at any Absa branch it could take a little bit longer for the payment to reflect on our system. If this hasn’t happened you can reconnect your services on the DStv website, via our...
Do you accept electronic payments (EFT) for my DStv Account?
Yes, you can pay your DStv account via EFT. Select ‘MultiChoice’ from the list of pre-approved beneficiaries on your bank's internet banking portal and use your eight-digit DStv customer number as the payment reference. If you bank with one of the five major banks (Absa, FNB, Standard Bank, Capitec or Nedbank) and...