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Who should buy a DStv Explora Ultra?
The Explora Ultra has all the features of a satellite PVR and although it can be used without an internet connection, is best suited for homes with internet to allow users to also enjoy the benefits of value and choice that streaming and other apps provide. It is suitable for: Families looking to add PVR...
What remote is packaged with the DStv Explora Ultra?
The DStv Explora is packaged with the new A9 remote (together with batteries). This remote is a universal remote and can also be programmed to control other audio / video equipment like your TV.
What is the recommended installation for the DStv Explora Ultra?
The recommended installation is the same for all our DStv Explora models. It requires a DStv Smart LNB with an 80cm satellite dish. For customers that live in a complex, share a dish, have XtraView, or have the decoder connected to multiple TVs, we recommend consulting a DStv Accredited Installer. We recommend the...
Will customers be able to download content from the apps and watch offline?
No, content from the streaming services can only be streamed. Streaming services restrict the download of content to mobile devices only.
Can a customer continue to use this decoder to view content on 3rd party apps if they disconnect...
No. Full use of this decoder, including access to the features available when connected to the internet, requires an active DStv subscription together with the monthly Access Fee.
Do the apps work like those on a phone, where you can go to the app store and just download the a...
No. The apps available on the DStv Explora Ultra are automatically added based on agreements between DStv and these service providers. When customers connect this device to the internet, all available apps will automatically be displayed and be available for use. There is no need to download the apps. Customers are...
What remote is packaged with the DStv Explora Model 3B?
The DStv Explora is packaged with the A8 remote (together with batteries). This remote can also be programmed to control other audio / video equipment like your TV.
What is the recommended installation for the DStv Explora Model 3B?
The recommended installation is the same for all our DStv Explora models. It requires a DStv Smart LNB with an 80cm satellite dish. This recommendation is for a house (single unit dwelling where you do not share a dish). If you live in a complex, share a dish, have XtraView, or have the decoder connected to multiple ...
Can the DStv Explora be connected to another decoder using XtraView?
Yes, your DStv Explora can be added to another one or two decoders in XtraView. Please chat to your local DStv Accredited Installer for more information on available decoder combinations and any changes that may be required to your installation. Please note, there is a second monthly Access Fee required when linking...
Where can I find out more information about connecting my DStv Explora to the internet?
You can find full info here. View our Data Usage Disclaimer here.