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How can I cancel my DStv Package/Service?
We’d be sad to see you go but you can schedule a disconnection which will take effect on your next payment date. Go to My Products on the website and select the package you would like to manage. Look for the Disconnect icon and schedule your disconnection. You can also do this on the MyDStv App and via WhatsApp....
Why can’t I choose and pay only for the channels I want to watch?
Our aim is to provide our customers with the best in entertainment, at affordable prices. To make our service cost-effective, we bundle DStv channels into packages so that we can spread the costs across these. If we could offer customisable packages, your choice might not prove very popular so the expense would be...
What DStv audio channels are available on which packages?
You can see the list of available channels in our feature which allows you to compare channels
Understanding your statement
MultiChoice has designed this sample statement with you in mind. It explains the information contained in your monthly statement. Please note that this is an example and not a true reflection of any customer's DStv account. 1 Postal address This is the customer’s postal address. 2 Customer number This is the...
I’ve paid my DStv account, why are my services still not reconnected?
Your services should have been reconnected after 15 minutes if you made an internet bank transfer, an ATM payment or direct deposit at any Absa branch it could take a little bit longer for the payment to reflect on our system. If this hasn’t happened you can reconnect your services on the DStv website, via our...
Do you accept electronic payments (EFT) for my DStv Account?
Yes, you can pay your DStv account via EFT. Select ‘MultiChoice’ from the list of pre-approved beneficiaries on your bank's internet banking portal and use your eight-digit DStv customer number as the payment reference. If you bank with one of the five major banks (Absa, FNB, Standard Bank, Capitec or Nedbank) and...
Can I pay my DStv account at an ATM?
Yes, you can. When paying at an ATM, make sure that you input MultiChoice as a beneficiary on your bank account in order to select it easily when paying. Use your eight-digit DStv customer number as the payment reference.
Why don’t you offer discounts for pensioners?
The main reason is that we can’t guarantee that only pensioners will use the decoder. Decoders are portable, and we’ve experienced cases where people abuse the system. We do offer a commercial subscription to multi-unit retirement villages as a whole. In this way, pensioners can get their DStv services at a reduced...
Do you accept credit card payments for DStv accounts?
Yes. You can make a credit card payment at any DStv Service Centre or DStv Agency. You can also set up a credit card debit order payment and we’ll automatically collect the monthly amount due on your DStv account. Please note that we don’t accept Diners Club payments. Please use your eight-digit DStv customer number ...
How can I be sure that the payment link is secure and reliable?
You can rest assured that each transaction is validated in real time. You’ll receive an immediate payment confirmation and a unique one-time code for each transaction.