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How do I add or edit a profile?
When you first set-up the app you’ll be prompted to create the main profile – and will need to select an avatar and a name. You can add up to 6 profiles. Remember, each profile must have a unique name and avatar (if the name you select for a profile already exists, you won’t be able to save it.) To edit or add...
What Catch Up content is available on the DStv App? Is it the same content I get on PVRs?
The Catch Up available to you on the app is the complete set of Catch Up content for your package. The Catch Up content on a PVR (without needing to connect to the internet) is a smaller selection – with the limitation being the hard drive space on the decoder. On our older PVRs, we have about 20 hours of Catch Up...
Is the limit related to the number of downloads linked to profiles?
No, the limit is per subscription. You can have a total of 25 titles downloaded at any one time - i.e., the combined total across all devices and profiles cannot exceed 25 titles.
I’ve forgotten my password. How do I reset it?
You can reset your password on the login section of the app (there’s a link for ‘Forgot Password’).
What are profiles?
Because your DStv subscription allows up to four viewers on the app, each person can create their own profile – ensuring their watchlist, recently watched channels, recommendations, and more are personalised and specific to their viewing. You can set up to 6 profiles per DStv subscription – so one for mom, dad, child...
What are some of the benefits of using the DStv Smart LNB?
The DStv Smart LNB has been specially designed for use in DStv installations where customers make use of their own satellite dishes. The DStv Smart LNB has been tested locally with our decoders and other DStv approved equipment used in our installations. Multichoice has a new satellite that allows for high-band...
Why does the installation of a DStv HD Decoder not include a DStv Smart LNB?
Although the DStv HD Decoder does work with a DStv Smart LNB, the recommended installation for a single view decoder is a single LNB and an 80cm dish. You can select to do the installation with a DStv Smart LNB, however there will be an additional charge for this.
Which decoders are compatible with the DStv Smart LNB?
All our decoders can be installed with a DStv Smart LNB, however some XtraView combos may require use of multi-switches with a Quad LNB. Please chat to your local DStv Accredited Installer for more info.
How much does the DStv Smart LNB cost and where can I get one?
The recommended retail price of the DStv Smart LNB is R449. It is available via our Accredited Installers, MultiChoice Service Centres and DStv Agencies. We recommend that all changes to existing installations, including the replacement of LNBs be done by our DStv Accredited Installers.
What is a DStv Smart LNB?
All DStv satellite installations make use of a LNB (low-noise block down converter). The LNB is the receiving “arm” that you see mounted on your satellite dish. It collects radio waves from the dish and converts these into a signal which your decoder can understand. There are many types of LNBs, ranging from a single...