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What happens if I want to take one of my decoders on holiday?
You can contact us to remove that decoder from your XtraView set-up. If you have three decoders linked in XtraView, the remaining two decoders can stay connected in XtraView. If the decoder being taken on holiday is the primary decoder, you will need to change cabling to link the two remaining decoders.
What happens if one of my decoders is faulty?
You can contact us to disconnect the faulty decoder. If you have three decoders linked in XtraView, the remaining two decoders will stay linked. If the faulty decoder is the primary decoder, you will need to change cabling to link the two remaining decoders.
What are the allowed Xtraview Combinations and costs?
11 series + 11 series: DStv Subscription + Access Fee 11 series + Single View DStv HD Decoder: DStv Subscription + Access Fee 11 series + 4 tuner HD PVR: DStv Subscription + Access Fee 11 series + HD PVR 2P/2U: DStv Subscription + Access Fee 11 series + DStv Explora: DStv Subscription + Access Fee Single View...
Which decoder will be switched off if I don’t pay the second Access Fee?
When setting up XtraView, you’ll be asked to choose the primary decoder and also nominate which decoder should be the one that gets switched off if the second Access Fee is not paid. You can, however, also nominate which one you want switched off when scheduling your disconnection – just let us have the smartcard...
Can I manage my three XtraView connections using your Self Service options?
This is not yet supported. You will need to contact our call centre when setting up the three decoders and also when making any changes to your XtraView set-up (including connections and disconnections).
Can I link decoders together in XtraView if I’m paying for my subscription and/or Access Fees via...
Yes, you can. Just follow the normal installation and activation steps.
Important XtraView information
When linking 2 decoders you can use a combination of 11 series single view decoders, DStv HD Decoder, SD PVR, HD PVRs (all models) and the DStv Explora. Please check website for allowable combinations. When linking 3 decoders you can use a combination of the DStv Explora and the DStv HD Decoder. The primary decoder...
What is XtraView?
XtraView is a way to keep the whole family happy. With XtraView, you can link either two or three decoders together under ONE subscription (and only pay a monthly Access Fee for the other decoders). When linking two decoders, you will pay your normal monthly subscription plus ONE Access Fee. If one of the decoders...
Why do I have to pay an additional fee to use my PVR or for XtraView?
The Access Fee gives you an additional viewing environment without having to pay an extra subscription, and so saves you money. This additional environment can be through another decoder connected in XtraView or through the recording capacity on your decoder.
I would like to upgrade my package for the holiday home – how do I do that?
If you are choosing to turn off your DStv at home and switch your package over to your holiday home decoder during your time away then you will need to make sure that you upgrade your package on your home decoder before you do the switch. You’ll need to do this because we take your current package from your home...