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What if I don’t have a DStv Explora Ultra? Does it mean I won’t be able to get Disney+ in South A...
No, Disney+ will be available on a variety of supported devices, of which the Explora Ultra is one. The DStv Explora Ultra is the only decoder on which you can access and use Disney+
If I already have a Disney+ subscription (not via DStv), can I add it to my DStv account?
Yes, follow the add-to bill steps on DStv Self Service (website or WhatsApp) and when complete, please contact Disney+ to request a cancellation of your direct Disney+ subscription to avoid paying for two subscriptions.
Can I take up special offers or a contract for Disney+ with DStv if I already have a Disney+ subs...
Yes, you can take up any Disney+ offer from DStv. Once you’ve done that, you need to contact Disney+ via email (help.disneyplus.com) to request a cancellation of your direct Disney+ subscription to avoid paying for two Disney+ subscriptions.
Can I only subscribe to Disney+ via DStv?
No, you can also subscribe directly with Disney+.
How can I subscribe to Disney+ via DStv?
You can subscribe to Disney+ using our Self Service on WhatsApp (060 060 3788) or on the website (dstv.com). You can also get hold of us via the call centre, chat, Facebook and Twitter. To sign up to Disney+ on a contract, leave your details for us on WhatsApp or the website, or contact our teams and we’ll help you...
What are DStv offering customers as part of the partnership?
MultiChoice customers can enjoy the financial benefits of exclusive contracts, bringing all their entertainment needs to one central place, rewards and also the opportunity to add their Disney+ to their DStv bill for convenience. The Explora Ultra decoder which already offers other streaming services now includes the...
What happens to the YouTube app if I cancel DStv or don’t pay my DStv subscription?
If your DStv subscription is inactive (whether due to non-payment or because you disconnected it), you will not be able to use any apps on your Explora Ultra but can continue to use them on other supported devices.
Can I upload content to YouTube using the app on the DStv Explora Ultra?
No, not all YouTube features are supported on the app. Please visit YouTube on the web for full functionality.
Do I need to sign up or sign in to use YouTube?
No, you don’t need to sign in or sign up, but if you have an existing profile, you can sign in to enjoy your personalised content.
Who can use the YouTube app on the DStv Explora Ultra?
Anyone can use and enjoy the content from YouTube (there is no separate subscription required). Please note: you need an active DStv subscription and Access Fee to use any of the online features on the DStv Explora Ultra.