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How can I continue my Disney+ subscription (that I took up with DStv) if I want to stop DStv? I w...
You will need to cancel the Disney+ which is on your DStv bill (please contact DStv to assist with this). You’ll then need to take up Disney+ again by going to apps.disneyplus/com or disneyplus.com
How do I stop my Disney+ subscription that I took up via DStv? And when I want to use it again, h...
You can disconnect and reconnect Disney+ using DStv Self Service on our website. To disconnect: Login to DStv and go to MyDStv Go to My products Select the Disney+ card Select the Disconnect button Change the drop down for Disney+ to Yes to disconnect Select a Disconnect date Disney+ will be disconnected on...
Can I add Disney+ to my DStv account if paying my DStv annually / once a year?
Yes. Payment for Disney+ will however be due monthly.
How many Disney+ subscriptions can I add to my DStv account?
You can add one Disney+ subscription to your DStv account.
If I have more than one DStv Explora Ultra, can I use Disney+ on both (with the same login detail...
If I have more than one DStv Explora Ultra, can I use Disney+ on both (with the same login details)?
If I have my Disney+ subscription via DStv, which devices can I use to watch Disney+?
You can use any of the supported devices that Disney+ is available on, subject to their terms and conditions relating to the number of devices and number of concurrent viewers allowed at any one time.
Do I need to be paying for Disney+ via DStv to use Disney+ on the DStv Explora Ultra?
No. Anyone with a valid Disney+ subscription can access and use Disney+ on the DStv Explora Ultra. Please note: an active DStv subscription and Access Fee is required to use the online features of the DStv Explora Ultra.
What if I don’t have a DStv Explora Ultra? Does it mean I won’t be able to get Disney+ in South A...
No, Disney+ will be available on a variety of supported devices, of which the Explora Ultra is one. The DStv Explora Ultra is the only decoder on which you can access and use Disney+
If I already have a Disney+ subscription (not via DStv), can I add it to my DStv account?
Yes, follow the add-to bill steps on DStv Self Service (website or WhatsApp) and when complete, please contact Disney+ to request a cancellation of your direct Disney+ subscription to avoid paying for two subscriptions.
Can I take up special offers or a contract for Disney+ with DStv if I already have a Disney+ subs...
Yes, you can take up any Disney+ offer from DStv. Once you’ve done that, you need to contact Disney+ via email (help.disneyplus.com) to request a cancellation of your direct Disney+ subscription to avoid paying for two Disney+ subscriptions.