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How can I check on my delivery and/or installation?
You can track your order online using your order number. SMS will also be used to update you on the progress of your order.
Can I take up a contract on behalf of someone else?
Yes, the contract needs to be taken up by the person making payment of the account. You can take up a contract and have delivery and installation done somewhere other than your home.
Is there a limit to how many contract I can have on my DStv account?
No, however contracts including hardware are subject to affordability checks.
How many users can connect to my router?
It’s important to note that the number of users will impact your internet performance and speed. Our routers allow for up to 64 devices to be connected at any one time.
How can I check my line speed?
You can test your line speed by following steps below: Close all applications using data before running the speed test. This includes Dropbox, Google Drive, synchronisation for update purposes, and others. Go to http://speedtest.co.za Allow the speed test to run automatically The above link and method will give you...
What does line speed mean?
Line speed refers to the maximum speed a line can support and indicates how fast you’ll be able to perform actions like opening a webpage, uploading/downloading files or loading a video to stream in real-time. Mbps (Megabits per second – sometimes referred to as “megs”) is the speed at which your line downloads or...
What happens if I want to use FLTE (and the router) at an address different to the one I registered?
You can update your usage address using Self Service. Please note, you can register two usage addresses, however, you are only able to change each address 3 times in a 12-month period.
What is needed for RICA?
The following documentation in the name of the account holder is required to complete the RICA process. You will not be able to get someone else to accept your delivery or complete the RICA process on your behalf. Identify document or passport Proof of physical address (must not be older than three months). It must...
Do I need to pay via debit order to get DStv Internet?
No, you can pay your DStv account using any of the current payment methods we allow.
Do my DStv and Disney+ subscription dates fall on the same day or can they be different?
Even though you can sign up for Disney+ and add it to your DStv Account at any time, your payment date for DStv and Disney+ will be aligned to fall on the same day.