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Do I have to pay extra to get Catch Up?
No, Catch Up is available to all our subscribers. You can either stream online (via our website or using the DStv app). If you are using a PVR, there is an Access Fee when using features making use of the hard drive (which includes Catch Up).
How long does it take for a show to get to Catch Up?
With the exception of live or near live broadcasts which can take between 12-24 hours (like Idols, sport and Carte Blanche as example), we aim to add the shows to Catch Up within a few hours.
Why can I download some Catch Up but only stream others on your app?
The options made available to you are determined by the licencing agreements we have with our content suppliers.
Why can’t I select which shows get included on Catch Up?
We do not have rights to include all content on Catch Up. Remember, if you have a PVR and there is something you want to watch that is not on Catch Up, you can always record it and keep it on your Playlist to watch on demand at a time best suiting you.
What decoders have Catch Up?
Catch Up is only available on our PVRs as only these decoders have a hard drive which can store content. On older PVRs, about 20 hours of content is available (and only for our DStv Premium customers). On the DStv Exploras, over 175 hours is available.
Who can use Catch Up?
Catch Up is available to all our active subscribers.
How long are programmes available for on Catch Up?
It will depend on the agreements with our content providers and can be a few days to a few months after first broadcast.
What is Catch Up?
Catch Up is a selection of shows from the channels on your package that you can watch on demand and is available to all subscribers. Content includes episodes of some of the latest series, box sets, movies, sporting highlights, kids’ stuff and more, with content being added after it has been broadcast on the live TV...
What internet connection do I need to use the DStv Stream app?
Although you can use our app on any internet connection, we recommend an uncapped connection with a minimum line speed of 4Mbps, and a line speed of 10Mbps if streaming HD content. Please make sure you are aware of your data charges, as we cannot be held responsible for high data bills when using the app.
How can I control the amount of data used by the DStv Stream app?
The app includes settings where you can select the video quality (ranging from low quality to highest).