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How will I know the number of my FLTE SIM card?
You will get an SMS with the sim card’s number. You can also check for the number using our self service.
How will I know how much to pay each month?
If you’re not paying by debit order, you can check the amount to pay using self service.
How long does it take for you to call me back once I've left my details?
We’ll call you as soon as we can – and promise to call within 3 working days.
Can I use my FLTE SIM card in my phone?
No, the FLTE SIM card is only for use with our approved routers. If you insert the SIM card into your mobile phone, the service will be locked.
Do I have to buy a router from you / Can I buy a SIM only package?
If you already have an approved router, there is no need to take one from us. You can buy a SIM only package too, however you will need a FLTE router to use this service.
Is insurance available for my DStv Router and/or Streama?
Yes, you can find more on WhatsApp (060 060 3788) or dstv.com
What happens if my router goes faulty while under warranty?
You can take your DStv Router to any of our service centres or agencies for testing and if necessary, they will replace the unit.
How do I cancel my contract?
Please get in touch with us directly so we can advise you of costs and arrange for cancellation of your contract. Please note that if you have taken a deal which includes a DStv subscription, cancellation of your DStv subscription will also result in cancellation of the contract.
Can I change the DStv package on my DStv Internet contract?
Yes, you can upgrade to a higher package at any time, but downgrades are not allowed and will be considered as cancellation of your contract. Example: If your contract includes DStv Compact, you can upgrade to either Compact Plus or Premium, but cannot downgrade to a package below Compact.
Can I change my delivery and / or installation address after ordering but before delivery / insta...
It will depend on the stage of your order, please contact us directly for assistance.