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If I've added a Mobile Stream, can I get a refund if I don't use it or if I only use it part of t...
No, no partial subscriptions are allowed.
Does the launch of Mobile Stream impact the devices registered for streaming?
Yes, the number of devices registered for streaming goes from four to ten (customers are allowed up to ten registered devices on which they can stream DStv). However, the number of concurrent streams AND the devices on which you can stream DStv, are determined by your subscription.
Does adding a Mobile Stream impact offline viewing (where I can watch content which has previousl...
No, the offline viewing feature is not impacted by the addition of a Mobile Stream.
Are there any restrictions on who can use the Mobile Stream?
No. However, please note, ADDING a Mobile Stream is only available to our residential customers (excluding EasyView).
Can I add a Mobile Stream if my subscription is on a contract?
Yes. The Mobile Stream is however not added to your contract. It is added to your account and requires payment monthly (together with payment for any other services you have with us).
Can my installer add a Mobile Stream while installing my decoder / setting up my subscription?
Not at the moment. Only the subscriber can add a Mobile Stream to their subscription.
How do I sign up for Rewards?
You can download and opt in via the MyDStv app. You can also login to our website. Joining Rewards is FREE.
How to manage my privacy?
You can manage your: Privacy information Communication preferences Method(s) of communication Data request Right to be forgotten By visiting the website: https://www.dstv.co.za/mydstv/#my-profile/communication-details.
Where do I find a DStv MUD Accreditation (Systems Integrator) installer?
You can find your nearest DStv MUD Accredited Installer by visiting Find an Installer on the DStv website. Visit dstv.com Open the Help menu Select Find an Installer
Why can’t I just take over an existing DStv account without having to change decoder ownership?
MultiChoice enters into an agreement with the customer who accepts the terms and conditions of their DStv account. Each DStv account is unique to a customer as it is representative of the agreement that the customer has entered into with us. Decoders can be moved between customer accounts via the change of...