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What is XtraView?
XtraView is a way to keep the whole family happy. With XtraView, you can link either two or three decoders together under ONE subscription (and only pay a monthly Access Fee for the other decoders). When linking two decoders, you will pay your normal monthly subscription plus ONE Access Fee. If one of the decoders...
Why do I have to pay an additional fee to use my PVR or for XtraView?
The Access Fee gives you an additional viewing environment without having to pay an extra subscription, and so saves you money. This additional environment can be through another decoder connected in XtraView or through the recording capacity on your decoder.
I would like to upgrade my package for the holiday home – how do I do that?
If you are choosing to turn off your DStv at home and switch your package over to your holiday home decoder during your time away then you will need to make sure that you upgrade your package on your home decoder before you do the switch. You’ll need to do this because we take your current package from your home...
I am a Price Lock customer – how do I activate my holiday viewing?
You can switch your main home off and switch on your holiday home (Option 1). For this option, you do a like-for-like switch, so you stay on the same DStv package and the same decoder as your main home. Please phone us to do this for you. You can also activate your holiday home while keeping your main home on (Option ...
I’m at my holiday home and my decoder is not working even though I activated it. What do I do now?
Your decoder needs to be switched on with your smartcard inserted for us to be able to turn on your DStv. Once you have switched on your decoder it can take up to 20 minutes for the signal to come through from our Satellite so, please be patient. If you are seeing an E16 you can easily clear the error code via the...
How do I make use of holiday viewing?
You are able to manage your holiday home decoder on multiple DStv support platforms. Note: If you choose to Reconnect your Holiday Home decoder then you will be opting to keep DStv on at your home and you will be billed for the additional days you watch while you’re on holiday. You can alternatively save money and...
Who do I call if Netflix is blocked?
If your payment is via DStv, you can contact us. If payment is via Netflix, you will need to contact Netflix.
Do my DStv and Netflix subscription dates fall on the same day or can they be different?
These dates can be different. Netflix do not cater for pro-rata payments, so the date that you sign up to Netflix automatically becomes your Netflix renewal date. You will however only be making one payment to us (with that payment date being your DStv payment date).
Can I make a payment with a Netflix voucher if Netflix has been added to my DStv account?
Yes, you can make a payment using a Netflix voucher at Netflix.com.
If I’ve added Netflix to my DStv account, can I get a refund if I don’t use the whole month of Ne...
No, Netflix subscriptions are only available for a full month. No pro-rata payments or partial subscriptions are allowed.