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Can I have XtraView at my holiday home? And how do I go about setting it up?
Yes, you can – please contact us at our call centre to set it up - thereafter, you will be able to manage your holiday viewing via our website or MyDstv app.
Can the DStv Explora be connected to another decoder using XtraView?
Yes, your DStv Explora can be added to another one or two decoders in XtraView. Please chat to your local DStv Accredited Installer for more information on available decoder combinations and any changes that may be required to your installation. Please note, there is a second monthly Access Fee required when linking...
What is the importance of the primary and secondary roles in an XtraView set-up?
In XtraView, the primary decoder is the one which sends the “heartbeat” to the secondary decoder(s). When decoders are connected in XtraView, there is no difference in their functionality, ie the features remain the same regardless of whether primary or secondary. When linking three decoders together, the primary...
What happens if I want to take one of my decoders on holiday?
You can contact us to remove that decoder from your XtraView set-up. If you have three decoders linked in XtraView, the remaining two decoders can stay connected in XtraView. If the decoder being taken on holiday is the primary decoder, you will need to change cabling to link the two remaining decoders.
What happens if one of my decoders is faulty?
You can contact us to disconnect the faulty decoder. If you have three decoders linked in XtraView, the remaining two decoders will stay linked. If the faulty decoder is the primary decoder, you will need to change cabling to link the two remaining decoders.
What are the allowed Xtraview Combinations and costs?
11 series + 11 series: DStv Subscription + Access Fee 11 series + Single View DStv HD Decoder: DStv Subscription + Access Fee 11 series + 4 tuner HD PVR: DStv Subscription + Access Fee 11 series + HD PVR 2P/2U: DStv Subscription + Access Fee 11 series + DStv Explora: DStv Subscription + Access Fee Single View...
Which decoder will be switched off if I don’t pay the second Access Fee?
When setting up XtraView, you’ll be asked to choose the primary decoder and also nominate which decoder should be the one that gets switched off if the second Access Fee is not paid. You can, however, also nominate which one you want switched off when scheduling your disconnection – just let us have the smartcard...
Can I manage my three XtraView connections using your Self Service options?
This is not yet supported. You will need to contact our call centre when setting up the three decoders and also when making any changes to your XtraView set-up (including connections and disconnections).
Can I link decoders together in XtraView if I’m paying for my subscription and/or Access Fees via...
Yes, you can. Just follow the normal installation and activation steps.
Important XtraView information
When linking 2 decoders you can use a combination of 11 series single view decoders, DStv HD Decoder, SD PVR, HD PVRs (all models) and the DStv Explora. Please check website for allowable combinations. When linking 3 decoders you can use a combination of the DStv Explora and the DStv HD Decoder. The primary decoder...