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What happens if I want to use FLTE (and the router) at an address different to the one I registered?
You can update your usage address using Self Service. Please note, you can register two usage addresses, however, you are only able to change each address 3 times in a 12-month period.
What is needed for RICA?
The following documentation in the name of the account holder is required to complete the RICA process. You will not be able to get someone else to accept your delivery or complete the RICA process on your behalf. Identify document or passport Proof of physical address (must not be older than three months). It must...
Do I need to pay via debit order to get DStv Internet?
No, you can pay your DStv account using any of the current payment methods we allow.
Do my DStv and Disney+ subscription dates fall on the same day or can they be different?
Even though you can sign up for Disney+ and add it to your DStv Account at any time, your payment date for DStv and Disney+ will be aligned to fall on the same day.
How can I continue my Disney+ subscription (that I took up with DStv) if I want to stop DStv? I w...
You will need to cancel the Disney+ which is on your DStv bill (please contact DStv to assist with this). You’ll then need to take up Disney+ again by going to apps.disneyplus/com or disneyplus.com
How do I stop my Disney+ subscription that I took up via DStv? And when I want to use it again, h...
You can disconnect and reconnect Disney+ using DStv Self Service on our website. To disconnect: Login to DStv and go to MyDStv Go to My products Select the Disney+ card Select the Disconnect button Change the drop down for Disney+ to Yes to disconnect Select a Disconnect date Disney+ will be disconnected on...
Can I add Disney+ to my DStv account if paying my DStv annually / once a year?
Yes. Payment for Disney+ will however be due monthly.
How many Disney+ subscriptions can I add to my DStv account?
You can add one Disney+ subscription to your DStv account.
If I have more than one DStv Explora Ultra, can I use Disney+ on both (with the same login detail...
If I have more than one DStv Explora Ultra, can I use Disney+ on both (with the same login details)?
If I have my Disney+ subscription via DStv, which devices can I use to watch Disney+?
You can use any of the supported devices that Disney+ is available on, subject to their terms and conditions relating to the number of devices and number of concurrent viewers allowed at any one time.