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What are the different types of FLTE Outdoor Antennas?
There are two types of antennae for FLTE: Omni-directional antennas can be placed up and receive the signal from any direction. However, there are also good and bad places for the installation of the external antenna. Directional antennas generally provide a much better result and they must be aligned with the...
Where can I get the FLTE external antenna mentioned on your website?
FLTE Customers can purchase suitable antennas either, online, or, from large Computer Stores. Always try to get professional assistance from a reputable Antenna supplier before buying one.
How can I retain my internet connection during power outages or load shedding?
You can buy a UPS for your router (these are not included as part of our deals).
Do I need to (or can I) change my APN (access point name) settings?
No, you don’t need to, as these are preconfigured in the router software. If this it is your first-time logging into the router, you’ll get the option to change your password.You can change the password (recommended) or ignore this step.(If you change your password, please remember to make a note of it and keep it...
How do I top-up my FLTE data?
Step 1: sign in on dstv.comStep 2: select MyDStvStep 3: select My ProductsStep 4: select Manage DStv InternetStep 5: select Recharge Data You can top-up from 1GB to 50GB (either 1GB or in increments of 10GB), subject to a maximum monthly limit of R350.
How can I check my data usage on FLTE?
To check data balance, use the below steps:Step 1: sign in on dstv.comStep 2: select MyDStvStep 3: select My ProductsStep 4: select Balance Enquiry under the Manage menu item FLTE data usage can also be monitored from the Trusted Home App. Your data balance is also available on our self service.
How will I know the number of my FLTE SIM card?
You will get an SMS with the sim card’s number. You can also check for the number using our self service.
How will I know how much to pay each month?
If you’re not paying by debit order, you can check the amount to pay using self service.
How long does it take for you to call me back once I've left my details?
We’ll call you as soon as we can – and promise to call within 3 working days.
Can I use my FLTE SIM card in my phone?
No, the FLTE SIM card is only for use with our approved routers. If you insert the SIM card into your mobile phone, the service will be locked.