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Is there a limit to how many contract I can have on my DStv account?
No, however contracts including hardware are subject to affordability checks.
What is needed for RICA?
The following documentation in the name of the account holder is required to complete the RICA process. You will not be able to get someone else to accept your delivery or complete the RICA process on your behalf. Identify document or passport Proof of physical address (must not be older than three months). It must...
Do I need to pay via debit order to get DStv Internet?
No, you can pay your DStv account using any of the current payment methods we allow.
Do my DStv and Disney+ subscription dates fall on the same day or can they be different?
Even though you can sign up for Disney+ and add it to your DStv Account at any time, your payment date for DStv and Disney+ will be aligned to fall on the same day.
How can I continue my Disney+ subscription (that I took up with DStv) if I want to stop DStv? I w...
You will need to cancel the Disney+ which is on your DStv bill (please contact DStv to assist with this). You’ll then need to take up Disney+ again by going to apps.disneyplus/com or disneyplus.com
Do I have to pay by debit order if I want to add Disney+ to my DStv account?
No, there are no restrictions on how your DStv account is paid when adding Disney+ to your bill.
Can I add Disney+ to my DStv account if paying my DStv annually / once a year?
Yes. Payment for Disney+ will however be due monthly.
How many Disney+ subscriptions can I add to my DStv account?
You can add one Disney+ subscription to your DStv account.
If I already have a Disney+ subscription (not via DStv), can I add it to my DStv account?
Yes, follow the add-to bill steps on DStv Self Service (website or WhatsApp) and when complete, please contact Disney+ to request a cancellation of your direct Disney+ subscription to avoid paying for two subscriptions.
Important XtraView information
When linking 2 decoders you can use a combination of 11 series single view decoders, DStv HD Decoder, SD PVR, HD PVRs (all models) and the DStv Explora. Please check website for allowable combinations. When linking 3 decoders you can use a combination of the DStv Explora and the DStv HD Decoder. The primary decoder...