DStv Express Pass: Quick and easy assistance

News 15 March 2023

With the DStv Express Pass, customers receive efficient assistance at their preferred time, enhancing their overall experience.

DStv Express Pass: Quick and easy assistance

DStv recently introduced a new service which is designed to provide customers with a more efficient and convenient experience. The DStv Express Pass eliminates the need for customers to queue or contend with unpredictable wait times.

Instead, customers can now schedule an appointment online at their own convenience and subsequently visit the site for prompt assistance.

This streamlined process is both quick and simple, enhancing the overall experience for DStv customers.

Book an appointment now  

What makes the process quick with the DStv Express Pass is that the agents will know the purpose of each customer’s visit and they will manage the issue at first contact at the Customer Experience Centres.

Currently, there are two Customer Experience Centres – in Polokwane and Randburg.

DStv Xpress Pass


Simply, book an appointment. Here’s how:

  • Click here to book an appointment
  • Provide your details
  • Select an option for the reason for a visit
  • Pick where and when you want to visit the Customer Experience Centre
  • You’ll be provided with a time-slot and a confirmation for the visit

To upgrade your existing package, click here. Or if you'd like to Get DStv, find a service that suits your needs here.

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Download and watch later

Get the DStv app (Apple, Android or Huawei) and download episodes to watch on your phone or tablet – just remember to connect to the Wi-Fi first so there are no surprise data costs.