FAQs

  • About DStv Now
    • What is DStv Now?
    • Who has access to DStv Now?
    • Which devices can I use to watch DStv Now?
    • Where do I get the DStv Now App?
    • How much will it cost me to use DStv Now?
    • What do I need to start using DStv Now?
    • How do I use DStv Now?
    • How much data will DStv Now use?
    • What Internet connection do I need in order to use DStv Now?
    • Is the video in DStv Now available in HD (High Definition)?
    • Which Countries have access to DStv Now?
    • Is the content the same for every country?
    • When I am travelling overseas, will I be able to watch DStv Now content?
    • How many devices can I register to my DStv account?
    • Can I use Airplay to stream DStv Now content from an iOS device to a TV?
    • Where else you can find DStv Catch Up?
    • What happened to the DStv Desktop Player?
    • What kind of player do you use for DStv Now online?
  • Live TV
    • What are DStv live TV channels?
    • Which channels are available via Live Streaming?
    • Certain programmes are not playing but display a black screen with a message; what does this mean?
    • Can I record my favourite shows with DStv Now?
    • Can I pause, fast forward and rewind like I do on my decoder?
    • Is the schedule on my TV the same as the schedule on DStv Now?
    • I share my PC, laptop, and tablet with my children; can I set parental controls on DStv Now to restrict my children's viewing?
    • Why can't I stream Live TV when I am overseas?
  • Catch Up
    • What is DStv Catch Up?
    • Why can I download some Catch Up series and movies but only stream others?
    • How long is content available on DStv Catch Up?
    • Can I copy DStv Catch Up shows to a portable hard drive?
    • When will my show be on Catch Up?
    • How do I know if my show will be on Catch Up?
    • Why is the online version of a show sometimes available before it is on my Explora?
    • Why can't I stream Catch Up when I am overseas?
    • Why can't I download my shows from the website anymore?
    • How can I download my shows to watch them offline?
  • Device Support
    • Which browsers can I use to stream series and movies?
  • Remote recording
    • What is remote recording?
    • What do I need so that I can start remote recording on my decoder?
    • Do I change my decoder settings to enable remote recording?
    • How does it work?
    • Can I record a programme that is already airing?
    • Can I delete my recorded programs using DStv Now?
    • Can I set a series recording via remote recording?
    • Will I be notified if my recording was successful or not?
    • Can I record two programmes that are in the same time slot?