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Can I ADD movies for only one month? (example over the school holidays)?
Yes, ADD movies is ideal for holidays! However, please note that the payment date for ADD movies will be the same as for your normal DStv subscription even if you ADD movies on another date. Example: Your payment date for your DStv package is the 29th of each month. You sign up for ADD movies on the 15th. You will...
If I schedule a disconnection for my DStv package, does this automatically mean the Mobile Stream...
Yes, both are disconnected on your next payment date.
Can I change the DStv package on my DStv Internet contract?
Yes, you can upgrade to a higher package at any time, but downgrades are not allowed and will be considered as cancellation of your contract. Example: If your contract includes DStv Compact, you can upgrade to either Compact Plus or Premium, but cannot downgrade to a package below Compact.
If I schedule a disconnection for my DStv, does this automatically mean that Disney+ will be disc...
Yes, your Disney+ subscription is linked to your payment date for your DStv package and will be disconnected on the same day.
I am a Price Lock customer – how do I activate my holiday viewing?
You can switch your main home off and switch on your holiday home (Option 1). For this option, you do a like-for-like switch, so you stay on the same DStv package and the same decoder as your main home. Please phone us to do this for you. You can also activate your holiday home while keeping your main home on (Option ...
How do I make use of holiday viewing?
You are able to manage your holiday home decoder on multiple DStv support platforms. Note: If you choose to Reconnect your Holiday Home decoder then you will be opting to keep DStv on at your home and you will be billed for the additional days you watch while you’re on holiday. You can alternatively save money and...
How can I cancel my DStv Package/Service?
We’d be sad to see you go but you can schedule a disconnection which will take effect on your next payment date. Go to My Products on the website and select the package you would like to manage. Look for the Disconnect icon and schedule your disconnection. You can also do this on the MyDStv App and via WhatsApp....
How do I upgrade/downgrade?
You can upgrade your account immediately and will be billed on your next payment date. Downgrades are scheduled and will only take effect on your next payment date. Your account needs to be up to date and fully paid for the scheduled downgrade to take place. The DStv service is a prepaid service for a full month -...
How do I unlink a package?
A customer can sign into the DStv website or DStv app and select ‘Manage Account Links’. The customer will be provided with an option to unlink the DStv Package.
How do I link or unlink my smartcard online?
To link and unlink your smartcard login to the streaming website and go to the drop-down in the top right corner. Select ‘Update sign-in details’. Click on the ‘DStv Package’ tab and link or unlink from there.