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How to set up and manage your DStv debit order

Enjoy the convenience of automatic payments and stay up-to-date with your account.

Streaming on Showmax in October 2024

What to watch on Showmax from Brasse vannie Kaap, The Fix, Five Nights at Freddy’s, The Nun in October 2024.

Manage your account with the MyDStv App

Download the new version of the MyDStv App and simply change your package, reconnect services, resolve decoder errors.

What's the cancellation fee?

There is a 7-day cooling off period during which you can cancel your order without incurring any cancellation fees. If you cancel your order prior to activation of your deal, you may be liable for actual expenses incurred resulting from the order, from the date of order to the date of cancellation. From day 8,...

Can I get the hardware delivered to an address different to the one for installation?

FLTE – you can select between collection (from your nearest MultiChoice service centre) or delivery. Delivery will be to the address specified and RICA is required on delivery – this means the account holder must be available and present when delivery takes place.

Which banks support EFT Pay on TV payments?

Customers with a bank account in any of the following banks can initiate an EFT payment, across supported banks: Capitec Pay Nedbank ABSA FNB SBSA (Standard Bank) Investec Tyme Bank Bidvest  

What is PayShap?

PayShap is an instant, interbank, electronic payment method that allows you to make or receive payments directly into a bank account using a bank account number, a registered cellphone number (ShapID), or, in the case of business payments, a registered business name or identifier (Shap Name). You can only access...

What is a DStv ShapID?

The DStv ShapID is a unique PayShap ID used for making DStv bill payments. Each DStv account has a unique DStv ShapID, consisting of two parts: the proxy and the domain. An example DStv ShapID looks like this: DStv-7768923456@investec.

What is my proxy in the DStv ShapID?

The proxy is the prefix or the first part of the DStv ShapID, i.e., everything before the “@”. The proxy contains the unique identifier of a DStv account and specifies which DStv account the payment is intended for. For example, in the DStv ShapID DStv- 7768923456@investec, “DStv-7768923456” is the proxy...

How can I pay my DStv account using PayShap?

To make a DStv bill payment using PayShap, you need to have a bank account with one of the participating banks. Follow these steps: Open the banking app linked to your account. Search for PayShap as a payment option. Select PayShap and initiate a payment. Enter the DStv ShapID (e.g.,...