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What happens to my Disney+ login details when I update my mobile number on my DStv profile? How d...
Please contact DStv for assistance.
I signed up to Disney+ via DStv, but I am asked to subscribe again, what should I do?
Please make sure that you are logging in with the mobile number used for subscription. If you are logged in with the correct mobile number and yet not getting access to Disney+ content and getting a nudge to subscribe, please reach out to Disney+ Support at help.apps.disneyplus.com
If I have my Disney+ subscription via DStv, which devices can I use to watch Disney+?
You can use any of the supported devices that Disney+ is available on, subject to their terms and conditions relating to the number of devices and number of concurrent viewers allowed at any one time.
Which decoder will be switched off if I don’t pay the second Access Fee?
When setting up XtraView, you’ll be asked to choose the primary decoder and also nominate which decoder should be the one that gets switched off if the second Access Fee is not paid. You can, however, also nominate which one you want switched off when scheduling your disconnection – just let us have the smartcard...
How do I make use of holiday viewing?
You are able to manage your holiday home decoder on multiple DStv support platforms. Note: If you choose to Reconnect your Holiday Home decoder then you will be opting to keep DStv on at your home and you will be billed for the additional days you watch while you’re on holiday. You can alternatively save money and...
If I have more than one DStv Explora Ultra, can I use Netflix on both (with the same login detail...
Yes. Netflix terms and conditions relating to number of devices and concurrent viewing will apply.
Is the limit related to the number of downloads linked to profiles?
No, the limit is per subscription. You can have a total of 25 titles downloaded at any one time - i.e., the combined total across all devices and profiles cannot exceed 25 titles.
If a customer’s existing Explora needs to be replaced because it is faulty, will they get an opti...
No, customers with decoder insurance and valid claims will have their existing device swapped with a similar model. NMS Insurance Services (SA) Ltd is a licenced microinsurer and authorised financial services provider. FSP License Number 47754. A subsidiary of MultiChoice Group Ltd.
Understanding your statement
MultiChoice has designed this sample statement with you in mind. It explains the information contained in your monthly statement. Please note that this is an example and not a true reflection of any customer's DStv account. 1 Postal address This is the customer’s postal address. 2 Customer number This is the...
Do you accept electronic payments (EFT) for my DStv Account?
Yes, you can pay your DStv account via EFT. Select ‘MultiChoice’ from the list of pre-approved beneficiaries on your bank's internet banking portal and use your eight-digit DStv customer number as the payment reference. If you bank with one of the five major banks (Absa, FNB, Standard Bank, Capitec or Nedbank) and...