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Does the launch of Mobile Stream impact the devices registered for streaming?
Yes, the number of devices registered for streaming goes from four to ten (customers are allowed up to ten registered devices on which they can stream DStv). However, the number of concurrent streams AND the devices on which you can stream DStv, are determined by your subscription.
Does adding a Mobile Stream impact offline viewing (where I can watch content which has previousl...
No, the offline viewing feature is not impacted by the addition of a Mobile Stream.
Does adding a Mobile Stream impact my Rewards level?
Great news – yes, you’ll earn 5 points on Rewards when adding a Mobile Stream. If you’re not yet a DStv Rewards member, sign up today – it’s free and included with your subscription. Go to WhatsApp (060 060 3788) to sign up.
Are there any restrictions on who can use the Mobile Stream?
No. However, please note, ADDING a Mobile Stream is only available to our residential customers (excluding EasyView).
Can I add a Mobile Stream if my subscription is on a contract?
Yes. The Mobile Stream is however not added to your contract. It is added to your account and requires payment monthly (together with payment for any other services you have with us).
Can my installer add a Mobile Stream while installing my decoder / setting up my subscription?
Not at the moment. Only the subscriber can add a Mobile Stream to their subscription.
What is changing on the DStv website?
We’re always working to improve our products and services and to that end, we’re rolling out updates that deliver a better experience when using our website on mobile devices as well as making it easier to find the features you use. The URL is changing to dstv.com (but not to worry, if you use dstv.co.za, you’ll...
What does line speed mean?
Line speed refers to the maximum speed a line can support and indicates how fast you’ll be able to perform actions like opening a webpage, uploading/downloading files or loading a video to stream in real-time. Mbps (Megabits per second – sometimes referred to as “megs”) is the speed at which your line downloads or...
I am a Price Lock customer – how do I activate my holiday viewing?
You can switch your main home off and switch on your holiday home (Option 1). For this option, you do a like-for-like switch, so you stay on the same DStv package and the same decoder as your main home. Please phone us to do this for you. You can also activate your holiday home while keeping your main home on (Option ...
How do I make use of holiday viewing?
You are able to manage your holiday home decoder on multiple DStv support platforms. Note: If you choose to Reconnect your Holiday Home decoder then you will be opting to keep DStv on at your home and you will be billed for the additional days you watch while you’re on holiday. You can alternatively save money and...