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If I upgrade / downgrade my subscription (which includes a Mobile Stream), is the Mobile Stream a...
Yes, your Mobile Stream is linked to your subscription. Whatever changes are made to your subscription, automatically apply to your Mobile Stream. Whether it is an upgrade, downgrade, or disconnection. If you have a Mobile Stream and schedule a downgrade to EasyView, your Mobile Stream will automatically be...
Can anyone add a Mobile Stream?
Any residential DStv Pay TV customer with an active subscription* (including customers on a contract and customers who pay annually) can add a Mobile Stream. *Mobile Stream not available on EasyView.
Will you be offering contracts which include Mobile Streams?
Not at this point. The Mobile Stream is a flexible add on for our customers.
If I've added a Mobile Stream, can I get a refund if I don't use it or if I only use it part of t...
No, no partial subscriptions are allowed.
What happens when I reconnect my DStv? Is the Mobile Stream automatically reconnected, or do I ne...
If you reconnect within 30 days, your Mobile Stream is automatically reconnected. If you reconnect after 30 days, you will need to let us know which services you want reconnected.
What happens to my Mobile Stream if I cancel DStv or don't pay my DStv subscription?
If your DStv subscription is inactive (whether due to non-payment or because you disconnected it), your Mobile Stream will automatically be disconnected at the same time.
If I schedule a disconnection for my DStv package, does this automatically mean the Mobile Stream...
Yes, both are disconnected on your next payment date.
When do I start paying for my Mobile Stream?
Your Mobile Stream is billed monthly. If you add it when signing UP to DStv Stream, payment is required immediately. If you add it later, you are billed from the day you add your Mobile Stream, with payment only required on your next payment date (this means you are charged pro-rata up to your DStv payment date).
How will I know if my Mobile Stream was successfully added?
You should be able to stream on two devices at the same time. If you get an error message when trying to stream on a second device, please contact our teams for assistance.
Do I need to be using a particular payment method to add a Mobile Stream?
No. Your existing payment method is used.