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36 results found for "self service"
How can I subscribe to Disney+ via DStv?
You can subscribe to Disney+ using our Self Service on WhatsApp (060 060 3788) or on the website (dstv.com). You can also get hold of us via the call centre, chat, Facebook and Twitter. To sign up to Disney+ on a contract, leave your details for us on WhatsApp or the website, or contact our teams and we’ll help you...
Can I manage my three XtraView connections using your Self Service options?
This is not yet supported. You will need to contact our call centre when setting up the three decoders and also when making any changes to your XtraView set-up (including connections and disconnections).
I would like to upgrade my package for the holiday home – how do I do that?
If you are choosing to turn off your DStv at home and switch your package over to your holiday home decoder during your time away then you will need to make sure that you upgrade your package on your home decoder before you do the switch. You’ll need to do this because we take your current package from your home...
How do I make use of holiday viewing?
You are able to manage your holiday home decoder on multiple DStv support platforms. Note: If you choose to Reconnect your Holiday Home decoder then you will be opting to keep DStv on at your home and you will be billed for the additional days you watch while you’re on holiday. You can alternatively save money and...
Can I change my payment method once I've subscribed to DStv Stream?
Yes, you can use self service to update your payment information.
Do you accept credit card payments for DStv accounts?
Yes. You can make a credit card payment at any DStv Service Centre or DStv Agency. You can also set up a credit card debit order payment and we’ll automatically collect the monthly amount due on your DStv account. Please note that we don’t accept Diners Club payments. Please use your eight-digit DStv customer number ...
How do I pay my DStv account?
You have various options to pay your DStv account: Via Self Service Our MyDStv app (Available on Google Play and Apple App Store) Setting up a debit order Internet payment Credit card ATM Direct deposit Supermarkets Our Service Centres and Agencies MTN MoMo Always use your DStv customer number as payment...
How do I upgrade/downgrade?
You can upgrade your account immediately and will be billed on your next payment date. Downgrades are scheduled and will only take effect on your next payment date. Your account needs to be up to date and fully paid for the scheduled downgrade to take place. The DStv service is a prepaid service for a full month -...
Enhance your DStv experience
Download and log into the MyDStv app and unlock a world of convenience, control, and flexibility.
Upgrade to DStv Family and Step Up to Compact this February
Upgrade to DStv Family and you will be moved up to DStv Compact at no extra costs between 1 – 28 February 2023