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46 results found for "cancel"
What's the cancellation fee?
There is a 7-day cooling off period during which you can cancel your order without incurring any cancellation fees. If you cancel your order prior to activation of your deal, you may be liable for actual expenses incurred resulting from the order, from the date of order to the date of cancellation. From day 8,...
How can I manage ADD movies?
You can manage via WhatsApp, the MyDStv app or on our website. Remember that although you can request to cancel or disconnect ADD movies at any time, the cancellation or disconnection will only take place on your next payment date.
Can I ADD movies for only one month? (example over the school holidays)?
Yes, ADD movies is ideal for holidays! However, please note that the payment date for ADD movies will be the same as for your normal DStv subscription even if you ADD movies on another date. Example: Your payment date for your DStv package is the 29th of each month. You sign up for ADD movies on the 15th. You will...
What happens if I change package while ADD movies is active?
You will automatically retain ADD movies (unless you have requested to cancel it).The only time you will NOT retain ADD movies is when you upgrade to DStv Premium (as DStv Premium already has all the available movie channels) or downgrade to EasyView.
If I have BritBox on my DStv bill, do I need to cancel it, or will it automatically be cancelled...
Any BritBox subscriptions linked to DStv accounts will automatically be closed when BritBox closes. There is no need for you to cancel ahead of time. If you have any billing queries relating to BritBox on your DStv bill, please contact us for assistance.
Why can’t I pay my DStv Insurance at a MultiChoice Agency?
Our agencies aren’t allowed to sell, activate or cancel DStv Insurance or collect DStv Insurance payments as they’re not authorised Financial Services Providers.
What happens to my Mobile Stream if I cancel DStv or don't pay my DStv subscription?
If your DStv subscription is inactive (whether due to non-payment or because you disconnected it), your Mobile Stream will automatically be disconnected at the same time.
How do I cancel my contract?
Please get in touch with us directly so we can advise you of costs and arrange for cancellation of your contract. Please note that if you have taken a deal which includes a DStv subscription, cancellation of your DStv subscription will also result in cancellation of the contract.
How can I continue my Disney+ subscription (that I took up with DStv) if I want to stop DStv? I w...
You will need to cancel the Disney+ which is on your DStv bill (please contact DStv to assist with this). You’ll then need to take up Disney+ again by going to apps.disneyplus/com or disneyplus.com
What happens to the YouTube app if I cancel DStv or don’t pay my DStv subscription?
If your DStv subscription is inactive (whether due to non-payment or because you disconnected it), you will not be able to use any apps on your Explora Ultra but can continue to use them on other supported devices.