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37 results found for "self service"
How do I remove a mobile stream from my subscription?
Use self service on WhatsApp - save our number in your contacts (060 060 3788), type in Stream and follow the steps. The mobile stream will be scheduled for disconnection on your next payment date (removal is not immediate)
How can I transfer and how much FLTE data can one transfer?
You can transfer FLTE data from Self Service and only data which is within the month and closer to expiry date.
How can I check my data usage on FLTE?
To check data balance, use the below steps:Step 1: sign in on dstv.comStep 2: select MyDStvStep 3: select My ProductsStep 4: select Balance Enquiry under the Manage menu item FLTE data usage can also be monitored from the Trusted Home App. Your data balance is also available on our self service.
How will I know the number of my FLTE SIM card?
You will get an SMS with the sim card’s number. You can also check for the number using our self service.
How will I know how much to pay each month?
If you’re not paying by debit order, you can check the amount to pay using self service.
What happens if I want to use FLTE (and the router) at an address different to the one I registered?
You can update your usage address using Self Service. Please note, you can register two usage addresses, however, you are only able to change each address 3 times in a 12-month period.
How do I stop my Disney+ subscription that I took up via DStv? And when I want to use it again, h...
You can disconnect and reconnect Disney+ using DStv Self Service on our website. To disconnect: Login to DStv and go to MyDStv Go to My products Select the Disney+ card Select the Disconnect button Change the drop down for Disney+ to Yes to disconnect Select a Disconnect date Disney+ will be disconnected on...
If I already have a Disney+ subscription (not via DStv), can I add it to my DStv account?
Yes, follow the add-to bill steps on DStv Self Service (website or WhatsApp) and when complete, please contact Disney+ to request a cancellation of your direct Disney+ subscription to avoid paying for two subscriptions.
How can I subscribe to Disney+ via DStv?
You can subscribe to Disney+ using our Self Service on WhatsApp (060 060 3788) or on the website (dstv.com). You can also get hold of us via the call centre, chat, Facebook and Twitter. To sign up to Disney+ on a contract, leave your details for us on WhatsApp or the website, or contact our teams and we’ll help you...
Can I manage my three XtraView connections using your Self Service options?
This is not yet supported. You will need to contact our call centre when setting up the three decoders and also when making any changes to your XtraView set-up (including connections and disconnections).