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How many devices can I stream on at a time?
With your DStv subscription, you now can stream one device at a time. You can still register four devices on your account, but you will only be permitted to stream on one. To manage your registered devices, go to Settings and then Manage Devices on the DStv App to remove any devices you no longer use.
Why do I need to create and use a login to use the DStv App? (And why do I need to link my login...
This is required for you to get access to the correct channels and Catch Up for your package (and country). And if you’re not a DStv subscriber, it also lets us know what content to make available to you.
Understanding your statement
MultiChoice has designed this sample statement with you in mind. It explains the information contained in your monthly statement. Please note that this is an example and not a true reflection of any customer's DStv account. 1 Postal address This is the customer’s postal address. 2 Customer number This is the...
What documents do I need to apply for a Contract if I am a new DStv customer?
If you’re a new DStv customer and are applying for a Contract, please submit the following documents: A completed Subscription Agreement Form found at our Service Centres or DStv Agencies A South African ID Proof of residence Pay slip or proof of income Valid bank account details
Will I have to go through a credit check for a Contract if I’m already a DStv customer?
All new and existing customers have to go through the credit evaluation process to qualify for a Contract. If you’re an existing customer you’ll undergo an internal process. We need to let you know that you probably won't be approved if your current account status is in arrears and / or your account status is:...
I’ve paid my DStv account, why are my services still not reconnected?
Your services should have been reconnected after 15 minutes if you made an internet bank transfer, an ATM payment or direct deposit at any Absa branch it could take a little bit longer for the payment to reflect on our system. If this hasn’t happened you can reconnect your services on the DStv website, via our...
Do you accept electronic payments (EFT) for my DStv Account?
Yes, you can pay your DStv account via EFT. Select ‘MultiChoice’ from the list of pre-approved beneficiaries on your bank's internet banking portal and use your eight-digit DStv customer number as the payment reference. If you bank with one of the five major banks (Absa, FNB, Standard Bank, Capitec or Nedbank) and...
Can I pay my DStv account at an ATM?
Yes, you can. When paying at an ATM, make sure that you input MultiChoice as a beneficiary on your bank account in order to select it easily when paying. Use your eight-digit DStv customer number as the payment reference.
Do you accept credit card payments for DStv accounts?
Yes. You can make a credit card payment at any DStv Service Centre or DStv Agency. You can also set up a credit card debit order payment and we’ll automatically collect the monthly amount due on your DStv account. Please note that we don’t accept Diners Club payments. Please use your eight-digit DStv customer number ...
What is a payment link and how can I use it to pay my DStv account?
You will notice a link at the end of your payment reminder MMS or SMS - all you have to do is click on the link to make an instant payment from your mobile phone.