DStv Eazy Self Service

As a DStv customer, have you ever seen the following error messages displayed on your screen?

  • E16-4
  • E18-4
  • E32-4
  • E30-4

These are called Error Codes and they appear on your screen whenever your Smart Card or DStv decoder malfunctions.

DStv is dedicated to giving its customers only the best experience hence we present you the easiest and most convenient ways to clear these error codes.

You can always solve this problem easily by dialing *423#. You can also send an SMS to 22788 and follow the instructions provided.

Another way to clear error codes is to use the DStv Eazy Self Service. Worried about technicalities, follow the simple steps below:

  • Enter your Smart Card number
  • Select the type of error you are experiencing
  • Enter the code displayed
  • Now you can clear the error

See how easy it is in the video below:


Please Note: While clearing errors, always ensure that your Smart Card is inserted properly and that your decoder is turned on.

Don’t let anything hold you back on your DStv awesome entertainment, just clear errors, the Eazy way.