You can connect 3 decoders on XtraView (Explora decoder being primary is mandatory). Yes, it is chargeable, XtraView access fee is K190 for two (2) decoders and K380 for these (3) decoders. 

You can purchase a decoder from any of our Multichoice Branches, Agencies, Direct Sales Agent, Selected Retailers.

Yes, you can swap same model decoder and upgrade is allowed. NB: Upgrade swaps are currently on hold.

Yes, you can replace the smartcard and it costs K95 for a replacement. NB: Smart card replacement is done on arrangement basis.

Your subscription can be suspended upon confirmation that the device is faulty (Done from the front counter). Customers in remote areas can send us an email informing us about their faulty decoder.

Yes, you can have 2 different agreements running independently on one account. However, you may need to maintain the same IP day for the two decoder.

The DStv Explora decoder offers a recording, pausing, rewinding functionality and can record up to 110 hours, Box office, catch up & catch up plus. It also Supports HD and Dolby Atmos While the HD Zappa decoder is HD supporting but has no recording functionality, box office, catch up & catch up plus.

No, you can’t buy an Explora Ultra and use it Zambia. Explora Ultra and its feature services are currently not available in Zambia.

No, you cannot access Showmax on your decoder because this service is not available in Zambia however you can access ShowMax on any smart device.

No, you need to pay K160 to access PVR functions and to access your Catch up you need to have an active PVR service.