Crime line critical
𝗧𝗵𝗶𝘀 𝘀𝘁𝗼𝗿𝘆 𝗼𝗿𝗶𝗴𝗶𝗻𝗮𝗹𝗹𝘆 𝗮𝗶𝗿𝗲𝗱 𝗼𝗻 𝟭𝟮 𝗙𝗲𝗯𝗿𝘂𝗮𝗿𝘆 𝟮𝟬𝟮𝟯.
It’s supposed to be a 24-hour call centre handling crime emergencies, a direct line to law enforcement enabling a swift response to citizens in crisis. But it seems 10111 is no longer fit for purpose, with records showing an estimated seven million calls have gone unattended in the last three years alone. Insiders say the 10111 call centre is gravely understaffed. Carte Blanche investigates the problems plaguing this critical service and asks: what, if anything, can be done to turn it around?
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