Costly insurance𝗧𝗵𝗶𝘀 𝘀𝘁𝗼𝗿𝘆 𝗼𝗿𝗶𝗴𝗶𝗻𝗮𝗹𝗹𝘆 𝗮𝗶𝗿𝗲𝗱 𝗼𝗻 𝟭𝟴 𝗙𝗲𝗯𝗿𝘂𝗮𝗿𝘆 𝟮𝟬𝟮𝟰.
It’s one of the biggest insurers in the country, with thousands of clients paying high premiums for their cover. But in recent months, two families have found themselves at loggerheads with the company after claiming it sent dubious contractors to attend to their issues. The home of one of the families, a long-time client, was razed to the ground by fire after a recommended contractor incorrectly installed a solar geyser – a highly technical job requiring an experienced electrician. We investigate why this trusted insurer seemingly relies on sub-par contractors to service its clients.
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