Potholes are scattered across countless roads countrywide and they have unfortunately become all too common in our daily lives. And while we all know itโs best to avoid these nasty craters, sometimes we find ourselves simply unable to spare our tyres. So, what should you do when you end up hitting a pothole?
** NOTE: Even if you hit a deep pothole at a relatively low speed, you can still end up damaging your car. Itโs best to check your vehicle for any dents, scrapes or gashes as soon as itโs safe to do so. Also check your wheel alignment as the impact (regardless of speed) could have a negative effect on your carโs steering.
Assess the Damage
- Pull over as soon as youโre able to do so safely.
- Walk around your vehicle and check for any visible damage. Also check underneath the car.
- Once the exterior has been assessed, take your car for a quick drive. Determine if there is any shaking or pulling to the left or right as this could indicate an alignment issue.
Get the Details
- Make a few notes on the date and time you hit the pothole as well as its location.
- If youโre able to do so safely, take a few photos of the pothole as evidence. Place another object such as a shoe or cooldrink bottle next to the pothole to give a sense of the size.
- If anyone else witnessed you hitting the pothole and stopped to assist, take down their personal details.
Report It
- Once youโre home safe, report the pothole to the relevant local municipality.
- If youโre unsure how to report a pothole in your province, you can find the contact information for your municipality here.
Submit a Claim
You can only claim for damages from either the municipality, responsible roads agency or your insurance company. You cannot submit a claim to both your personal insurance and the government organisation. Municipal claims can be cumbersome and prolonged, so be prepared to wait for your claim to be processed. When submitting a claim, you need to include the following:
- A police affidavit
- Copy of vehicle ownerโs driverโs licence
- Vehicle registration documents
- A copy of the ownerโs ID
- Photos of the damage caused
- Three quotes from three separate panel beaters/mechanics OR proof of payment
- A letter from your insurance company confirming you have not submitted an insurance claim if youโre taking the municipal route
- A medical report should anyone have sustained injuries
Sources: AA | SA Government Directory | JRA