M-Net Statement

25 May 2016
M-Net apologises for the technical failure during Sunday night’s live voting on The Voice SA.
mnet premiere

M-Net apologises for the technical failure during Sunday night’s live voting on The Voice SA.  Historically, voting issues on M-Net’s reality shows have been on the SMS platforms only, which were excluded from Sunday night’s voting for that reason, and never on online voting platforms. Nonetheless, we accept and take responsibility and need to find ways to improve these services. 

Following a thorough investigation, M-Net and DStv Digital Media, which runs all of Multichoice’s online platforms, ascertained that a complex configuration problem affected the access to The Voice SA online voting platforms. The numerous tests with high volumes of potential votes, which took place prior to Sunday night’s voting, did not reveal these issues. Despite their best efforts, the large technical team who were on site at the time could not resolve the issue within the 30 minute voting period.  

Due to these platform accessibility issues, M-Net in consultation with independent firm Deloitte & Touche, decided on Sunday night not to add Sunday night’s voting figures to the votes from the last voting period which closed on Thursday, 19 May at 22:00, as originally planned. Instead, in line with the Terms and Conditions published on The Voice SA website, the voting stats up until Thursday evening at 22:00 were used to determine the winner. 

Among the votes allocated to the Top 4 talent by Thursday, 19 May, The Voice SA winner Richard Stirton received 42% of the votes, Gavin Edwards 29%, Almur Marais 19% and Jeremy Olivier 10%.  

M-Net can also confirm that the votes received on the free voting platforms on Sunday night would not have influenced the outcome of the competition, as the ranking order of  the Top 4 talent stayed the same. Votes for all voting periods are verified by the independent firm Deloitte & Touche. 

M-Net believes that The Voice SA has provided an incredible platform to launch the careers of the amazing talent who participated in the series. Universal Music has already indicated that they would like to offer ten of the performers who participated on the show recording contracts.  To date, it has been confirmed that Top 8 contestants Zoë Modiga and Thembeka Mnguni have been signed by the label and more announcements will follow soon.