New MCK customer service center in Sarit Center

MultiChoice Kenya has opened a new service centre at the Sarit Centre Mall in Nairobi, a move aimed at providing convenience to its customer through a one-stop shopping experience.

The new service centre, which adds to 10 the number of MultiChoice’s Service Centres in Nairobi County, is a strategic move to enhance our customer service experience and comes ahead of a planned move into the state-of-the-art corporate headquarters later this year.

MultiChoice Kenya has operated its headquarters at Karuna Road, Westlands for the past 15 years and will now be temporarily housed at the Local Productions (operating as SuperSport and M-Net) Kenya offices. The customer service outlet will be housed at Sarit Centre. 

“Opening the service centre at Sarit is convenient as customers will get the same services within the same area when we move office. Customers will get same experience as the former head office banking hall including payment of their subscription, decoder diagnostics and customer care support among others,” said MultiChoice Kenya Chief Operating Officer Catherine Bomett.

The new service centre is conveniently located on the 1st floor of Sarit Centre, next to Haria Schools uniforms and 4U2 coffee shop and will open daily from 09:00 to 20:00 on weekdays and 09:00 to 17:00 on weekends and public holidays.



Currently, MultiChoice Kenya operates over 40 service points in Nairobi including one located at Taj-Mall in Embakasi, Spacelink Solutions in Kasarani, Linkpoint in Buruburu, T-Mall along Langata Road, Wavelength in Mlolongo, Greenspan Mall in Donholm, Railways Terminus and another along Koinange Street in Nairobi’s Central Business District. 

“The launch of the additional service centre is in line with our mission of enabling families to enjoy the best digital television in Africa anytime, anywhere and on any device. We have more than 30 service centre countrywide offering customer service and after sales support such as decoder diagnoses and sales, software upgrades, repair or replacement faulty decoders, consumer education (self-help service techniques), installation services, Subscription payment, purchase accessories among others,” said Bomett.

MultiChoice is currently constructing a Sh1 billion ultra-modern office complex in Lavington, which is expected to serve as the East African Region hub. According to Bomett, the new office block along Oloitok tok Road opposite Methodist Guest House signals the company’s commitment to the wider East African content market.

“We expect to move into the new building before the end of 2016. The four-storey, 8 000-square feet property is one among many other investments we have made in Kenya and within the East African region among them our Sh1.5billion investment in local production studios in 2014 which has not only provided an avenue for the productions of some of the major television shows and movies but also come in handy in the identification, development and nurturing of talent in the entertainment sector,” added Bomett.

MultiChoice has more than 500 employees across its operations in Kenya, which the company says is growing rapidly with business expansion.