This error occurs when a channel is inaccessible, usually because the decoder has been inactive for a while or there's a suspension of services on your account.

Check your account balance and package status through any of our Self Service channels. If your account is current and your package is active, you can resolve this error with our online 'Fix error' feature. This tool is designed to help you quickly clear the error and resume your DStv services.

Important: Your error code may take up to 15 minutes to clear.

E19 - Subscription expired