This error can occur if your services have been suspended. It might also mean that the channel you're trying to access is not included in your current package.

Use the Self Service channels to check your account balance and package status. If your account is current and your package is active, you can resolve this error with our online 'Fix error' feature. This tool is designed to help you quickly clear the error and resume uninterrupted access to your DStv services. If the channel is not part of your package, you may consider upgrading your subscription to include it.

Important: Your error code may take up to 15 minutes to clear.

E16 - Service is currently scrambled