E109 - Channel currently scrambled
Can be cleared online
Common reasons for this error
This message appears when a channel is inaccessible, either because it's not included in your current package or your services have been suspended.
Suggested fix
To address this issue, you can use the Self Service channels to check your subscription or account balance. If the channel is part of your package and your account is up to date, you can chat to an agent for assistance. If the channel is not part of your package, you may consider upgrading your subscription to include it.