This issue occurs when the smartcard is not paired with your device, or if the wrong smartcard has been inserted into your decoder.

Confirm that you are using the correct smartcard for your decoder. If the smartcard is indeed the correct one but the error persists, it may be a pairing issue. This can often be resolved through our Self Service channels. Access the online 'Fix error' feature to clear this error and ensure your smartcard is properly paired with your decoder. This online tool offers a convenient way to troubleshoot and fix the issue without needing to call customer support.

Important: Your error code may take up to 15 minutes to clear.

E107 - Smartcard Error