Tue 30 Jun 2015, 09:52
At the forefront of technology
MultiChoice is proud that our channels remain of the best quality and consistently deliver new and exciting programming that enhances subscriber viewing pleasure. We are continually expanding this offering, moving towards enabling subscribers to stream online and download video content, view on demand videos, watch high definition (HD) programming and experience mobile television. In this way, we are staying at the forefront of technology and are using it to benefit subscribers and to enhance their experience with us.
The launch of the PVR decoder, DStv-on-Demand services and High Definition channels, as well as the launch of our GOtv digital platform in Africa in 2011, have kept us at the cutting-edge of technology. GOtv is a pay television offering on digital terrestrial television (DTT) and is Africa’s first commercial operation using the advanced DVB-T2 digital standard.
Another exciting innovation was DStv Mobile, launched in 2011 and wholly owned by MultiChoice, which is taking Africa into the innovative and exciting realm of mobile television. Mobile television is accessible via 3G streaming (3G) and Digital Video Broadcast Handheld Technology (DVB-H).
Many of our viewers are not aware of the vast machinery that delivers DStv to them, and rightfully so – our business is providing top quality entertainment, while theirs is to enjoy the experience Putting new technology to good use is a challenge we relish.
In line with being Africa’s first choice and leading pay media destination, the Operations Division continuously looks for new ways to improve our customer experience.
Customer Service is 100% dedicated:
> to make MultiChoice Africa the recognised best services company in Africa
> to entrench a customer delight philosophy
> to ensure stable and reliable systems
> to maximise the customer experience at all levels
> to provide 24/7 business and systems support
We’re moving our customer experience to a new level
The rapid rate of technological change in today’s world means that we must stay at the forefront of new trends to ensure continual improvement in the viewing experience of our subscribers. A desire to relentlessly innovate with new content means that the business is constantly developing new technologies and invests heavily in those that will improve the services on offer.