Wed 18 Nov 2015, 12:55
We are experiencing challenges with delayed titles on our DStv Catch Up service - please be assured we’re working non–stop to ensure all delayed titles are delivered.
We started experiencing challenges with delayed titles a few weeks ago when we installed a new automated workflow system. As with many software deployments - even though it was extensively tested beforehand, we encountered some unforeseen issues.
We apologise to our customers for not having all titles regularly on the DStv Catch Up service at the moment. We know how popular this service is amongst our customers.
Customers would’ve noticed a big improvement in the delivery of titles this week already – we’re committed to ensure all missing titles get delivered so our customers don’t miss out on their favourite shows.
Our technical teams are working non-stop to ensure all delayed titles are delivered. We're confident the service will be back to normal in the next week or so.