How we’re supporting businesses during the national lockdown

30 March 2020
How we’re supporting businesses during the national lockdown

As we enter the 21 days lockdown period, we know that many services are being disrupted as our government has placed restrictions on several industries and businesses have been forced to close their doors.

These are challenging times for businesses in South Africa, in particular those of our customers who are directly affected by the regulations.

No charge for 21 day lockdown!

As a valued DStv Business Customer we would like to provide you some relief by crediting your account for 21 days (70%) on your April 2020 invoice. This offer is valid for the month of April on all your active subscriptions*. We hope this will help you shift your focus to your more immediate business needs. Even better news, you don’t need to do anything, we will automatically pass the credit on your April statement.

  • We have made several exciting additions to our Business packages to keep you and your customers entertained.
  • BBC World News and CNN have been dropped to Stay Basic and Play Basic and we have also included the newly launched Africanews on channel 417 across all the business packages.
  • Educational content is accessible on channel Mindset (CH319) and a wide variety of kids content across all our Business packages.
  • In addition, we will also bring Nickelodeon (CH305) to Stay Basic, Play Essential and Play Ultra until the 14th April.

For the sports lovers, we have acquired the best award-winning sports documentaries from around the globe and produced thematic channels for you to relive the greatest sporting moments of all time. We will also bring SS1 to Stay Basic and Play Basic until 14th April 2020. You can find updated viewing schedules on DStv Business and SuperSport.

We are seeing a surge in payments and customer care interactions on all our platforms as our customers gear up for the lockdown. Please bear with us as we do absolutely everything in our power to manage this unprecedented load at this time. As an essential service provider, our DStv Business call centre remains operational and uninterrupted between 08:00am and 20:00pm, 7 days a week. The wellbeing of our customer care team is important to us and we have put in place the necessary precautionary measures to ensure that their health is not compromised while they do their best to support you. We appeal to our Business customers for understanding and patience in the event our service levels are not met during this time.

Additionally, our business customers may visit our website or SMS “Business” to 42507 and one of our DStv Business consultants will get in touch with you.

This only applies to those businesses that have to close their businesses under the National State of Disaster regulations.