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DStv decoder lifecycle

MultiChoice’s aim is to give our customers an evolving (and better) viewing experience. To this end, we regularly launch new channels and services, but these can be quite demanding on your hardware.

Your decoder will go through various life cycles, starting with when it’s new and fully capable, to when it’s nearing time for replacement. Some of our older model decoders have been classified as “end of support” since November 2014.

Click on the various categories below to learn more about decoder lifecycle.

Category 1: New decoders

The first category is made up of our new decoders: the DStv Explora 2, the DStv Explora, which is our flagship HD PVR decoder, and the DStv HD Decoder, which is a Single View decoder. These decoders are manufactured in South Africa and will keep getting new features.

All our new decoders come with a 12-month warranty from date of purchase. We do, however, recommend that you get insurance for your decoder to cover it for mechanical or electrical fault and loss or damage caused by theft, fire, lightning or explosion. The insurance will also cover your decoder when it is no longer supported.

This category is made up of older decoders that we still have parts for, and that we can repair (even though we’ve stopped manufacturing them). These decoders don’t get new features but are still functional and you can get all our channels.

The standard repair fee is R698 for a PVR and R350 for a Single View decoder. If you have decoder insurance, you will not be required to pay the repair fee as this is included in your cover (R35 a month for a DStv Explora, R29.50 for 2- Tuner PVRs and R20 for Single View decoders).

When you bring your decoder in, you will be given a refurbished model as a replacement. The decoder you brought in will be sent to our Johannesburg centre for repairs. This saves you time because you don’t have to wait for the broken decoder to be repaired or come back to collect it. We offer a six-month repair guarantee on refurbished decoders. This is different from the new product guarantee of 12 months which we offer on new decoders like the DStv Explora and DStv HD Decoder.

We do, however, recommend that you get insurance for your decoder to cover it for mechanical or electrical fault and loss or damage caused by theft, fire, lightning or explosion. The insurance will also cover your decoder when it is no longer supported.

Category 2: Old but repairable decoders

These decoders are classified as “end of support”. They don’t have the processing power and memory to deal with our new services. This means your viewing will be impacted as you won’t be able to get some of our channels or you will experience freeze-ups.

We are not able to service these decoders as parts are no longer.

If you are still using one of these decoders, find out what trade-in options are available.

 
HD PVR 4 Tuner (UEC)

You’ll continue to have access to DStv as long as your decoder is working. You can, however, trade-in your active HD PVR 4 Tuner (UEC) at any of our service centres or agencies for a brand new DStv Explora 2 for only R999 (the normal retail price is R1499). This excludes installation, so please chat to your local DStv Accredited Installer about any potential installation changes required.

If you have decoder insurance and suffer specific damage to this decoder, we’ll replace it with a new DStv Explora and DStv Smart LNB (at no extra cost, as per the conditions of the insurance). Alternatively, you can instead take one of the available trade-in options (at full price). 

UEC 4-tuner HD PVR and SD PVR decoder

 

SD PVR

You can still access DStv for as long as your decoder is working but won’t be able to receive selected services that will be placed on our new satellite, which launched earlier this year. The new satellite gives us the capacity to enhance our DStv services by allowing us to add more content and channels.

You can, however, trade-in your active SD PVR at any of our service centres or agencies. There are three great trade-in deals!

Trade-in option 1 : get a brand new DStv Explora 2 for only R799 (the normal retail price is R1499). This excludes installation, so please chat to your local DStv Accredited Installer about any potential installation changes required.

Trade-in option 2 : get a DStv Explora 2 PLUS installation (with 80cm dish and DStv Smart LNB) for R999. This option is only suitable if you are able to make use of your own satellite dish.

Trade-in option 3 : get a DStv Explora 2 PLUS DStv HD Decoder PLUS installation (with 80cm dish & DStv Smart LNB) for R1999. This option is only suitable for customers who are able to make use of their own satellite dish.

You can find out more about the trade-in options here

If you have decoder insurance and suffer specific damage to this decoder, we’ll replace it with a new DStv Explora (at no extra cost, as per the conditions of the insurance). Installation changes may, however, be required.

UEC 4-tuner HD PVR and SD PVR decoder

 

Dual View

You will keep accessing DStv for as long as your Dual View decoder is still working. You can, however, trade-in your active Dual View decoder at any of our service centres or agencies for a brand new DStv Explora 2 for only R1 199 (the normal retail price is R1499). This excludes installation, so please chat to your local DStv Accredited Installer about any potential installation changes required.

If you have decoder insurance and suffer specific damage to this decoder, we’ll replace it with two new DStv HD decoders (at no extra cost, as per the conditions of the insurance). Installation changes may, however, be required.

Dual View

 

Why we don’t make dual view decoders any more

We stopped making dual view in a single decoder more than seven years ago as the costs to manufacture this decoder are higher, which would make it more expensive for customers. We were the only Pay TV operator in the world with a dual view decoder, so the parts and software to support this decoder became expensive.

Our solution was to introduce XtraView where you can connect two decoders and still only pay one subscription fee, plus the monthly Access Fee.

The advantage of XtraView is you have two decoders in two viewing environments and if the secondary decoder fails, then the primary decoder is still available. With SD PVR or Dual View, if the decoder fails, both viewing environments are lost.

To get two independent viewing environments, you’ll need to link two decoders together through XtraView. You can either link two DStv HD Decoders or a DStv Explora with a DStv HD Decoder. Please be aware that if you need an installation upgrade (in order to get HD content), you’ll have to carry that expense.

 
Single View decoder models: 660, 720, 720i, 910, 933, 990

You will keep accessing DStv for as long as your older Single View decoder is still working. You can, however, trade-in your active Single View decoder at any of our service centres or agencies for a brand new DStv HD Decoder for only R349. This excludes installation, so please chat to your local DStv Accredited Installer about any potential installation changes required.

If you have decoder insurance and suffer specific damage to this decoder, we’ll replace it with a new DStv HD Single View decoder (as per the conditions of the insurance). Alternatively, you can instead take one of the available trade-in options (at full price). If your old Single View decoder is still working, you can bring it in now and trade it in for any of the available options (at full price). 

Single View Decoder models: 660, 720, 720i, 910, 933, 990