DStv Premium DStv Compact DStv Easyview DSTV Select
 
Privacy Policy:
MULTICHOICE AFRICA (PTY) LTD ("MULTICHOICE")
  1. MultiChoice Africa ("MultiChoice") believes in protecting the personal information it collects from individuals that access or use ("users") the website situated at http://www.dstv.com ("the DStv website").
  2. By accessing the DStv website, users agree to be bound by the privacy policy effective at the time of such access. This privacy policy forms part of the MultiChoice website terms and conditions.
  3. MultiChoice reserves the right in its sole discretion to amend this privacy policy from time to time. In this event, MultiChoice will post the revised policy on the DStv website. Each time a user accesses the DStv website, the user agrees to be bound by the policy posted on the DStv website at the time.
  4. MultiChoice will take all reasonable steps to use or disclose users' personal information only in the manner allowed by this policy.
  5. In clauses 14, 15 and 22 "MultiChoice" includes companies in the Naspers/MIH Group of companies ("MultiChoice's affiliates").

    6. Personal information

  6. Personal information refers to all private information about an identifiable individual, such as a user's name, contact details, identity number, income levels, age, personal views and preferences.

    7. Active collection of personal information

  7. The DStv website actively collects personal information from users by asking users specific questions and by permitting users to communicate directly with MultiChoice, for example via e-mail, feedback forms, forums and/or chat rooms.
  8. Some areas of this site may also require the user to submit information in order for the user to register for certain services or benefit from specified features (for example newsletter subscriptions, tips/pointers, payment processing) or to participate in a particular activity (such as competitions or other promotions, an example being the "Sign Me In" function) (collectively referred to as the "value added services").
  9. In these situations, MultiChoice will ask the user for particular information, and inform the user at each information point what information is required and what information is optional.

    10. Passive collection of personal information

  10. MultiChoice passively collects (i.e. without the user actively providing the information) personal information about a user as the user accesses and navigates through the DStv website using various technologies and means, such as navigational data collection and cookies.
  11. A cookie is an alphanumeric identifier which MultiChoice's computer system transfers to a user's hard drive through the user's web browser when the user visits the DStv website. It enables MultiChoice's system to recognise the user when the user visits the DStv website again and to improve our service to the user.
  12. This enables MultiChoice to diagnose problems with its server, report and aggregate information, determine the fastest route for a user's computer to use in connecting with the DStv website, and better administer and improve the site. It also enables MultiChoice to compile aggregate information about users' access to and use of the DStv website. This information can be used to enhance the content of the DStv website and make it more user-friendly.
  13. Please note that users may disable the use of cookies by configuring the user's browser accordingly.

    14. Consent to collection, use and storage of user's personal information

  14. The user agrees that MultiChoice may collect, use and store the user's personal information
    • 14.1 to establish and verify a user's identity;
      14.2 to maintain and update MultiChoice's customer, or potential customer, databases;
      14.3 to greet the user when he/she accesses the website;
      14.4 to provide the user with value added services;
      14.5 to communicate with the user;
      14.6 to customise the DStv website to users' preferences;
      14.7 to inform the user of facts relating to his/her access to and use of the DStv website;
      14.8 to improve the content of the DStv website or any of the services provided by MultiChoice ("MultiChoice services");
      14.9 to inform the user about MultiChoice services, including information of particular relevance to that user;
      14.10 to inform the user about competitions, promotions and special offers from MultiChoice;
      14.11 for marketing, product research and development purposes of MultiChoice;
      14.12 to provide the user with targeted advertising when he/she accesses the DStv website or other websites of MultiChoice's; and
      14.13 to compile, use, disclose and trade with, non-personal statistical information about browsing habits, click-patterns, user preferences and access to the DStv website.

    15. Disclosure of user's personal information

  15. MultiChoice will not disclose, for commercial gain or otherwise, users' personal information other than as set out in this policy.
  16. The user agrees that MultiChoice may disclose the user's personal information
    • 16.1 to MultiChoice's affiliates;
      16.2 to third parties contracted or employed by MultiChoice to provide services for or to MultiChoice, including for example, website hosting and development, technical support, financial services such as processing of credit card or other payments, delivery services, and other support services. These companies require access to users' personal information to perform their functions and not for any other purposes and MultiChoice will take all reasonable steps to enter into confidentiality and non-disclosure agreements with the relevant service providers;
      16.3 to any third party who acquires all, or substantially all, of the assets or shares in MultiChoice, any of MultiChoice's affiliates, and/or the DStv website, whether by sale, merger, acquisition or otherwise;
      16.4 to governmental agencies, exchanges and other regulatory or self-regulatory bodies if MultiChoice is required to do so by law or if MultiChoice believes that such action is necessary to -
      • 16.4.1 comply with the law or with any legal process;
        16.4.2 protect and defend the rights, property or safety of MultiChoice, its affiliates or their customers;
        16.4.3 prevent or deal with fraud or the abuse, misuse or unauthorised use of the DStv website; and/or
        16.4.4 protect the rights, property or safety of members of the public (if a user provides false or deceptive information about him/herself or misrepresents him/herself as being someone else, MultiChoice will proactively disclose such information to the appropriate regulatory bodies and commercial entities).
  17. The user agrees that MultiChoice may disclose the subscriber's name, postal address, physical address, age and income levels to third parties who wish to send the subscriber commercial mail.
  18. The user agrees that MultiChoice may use the user's personal information to compile profiles for statistical purposes and may freely trade with such profiles and statistical data, provided that the profiles or statistical data cannot be linked to the user by a third party. Accuracy of personal information
  19. In order to ensure that a user's personal information is accurate, current, and complete, the user may contact MultiChoice at the contact details below:
    • Johannesburg: (011) 289-2222
    • Pretoria: (012) 422-2222
    • Cape Town: (021) 508-2222
    • Durban: (031) 710-2222
    • Port Elizabeth: (041) 395-2222
    • Bloemfontein: (051) 503-2222
  20. MultiChoice will take reasonable steps to correct or update such information.
  21. MultiChoice reserves the right to charge the user a fee to cover MultiChoice's expenses in this regard.

    22. Unsolicited communications

  22. Should a user not wish to receive electronic communications from MultiChoice, the user may unsubscribe from such communications by clicking on the "unsubscribe" link in the communication section or contact the call center on 011 289-2222.

    23. Security

  23. MultiChoice takes reasonable steps to put in place and maintain electronic procedures and systems with reference to accepted technological standards -
    • 23.1 to ensure the accuracy of;
      23.2 to prevent unauthorised access to or disclosure of;
      23.3 to protect from misuse, loss, alteration or destruction

    24. users' personal information.

  24. However, the user acknowledges that that Internet communications and transactions are not 100% secure or error free. In particular, information may not be secure in transit from the user to the DStv website.
  25. Moreover, where the user provides particularly sensitive personal information such as passwords, ID numbers, or other special access features on this site, it is the user's responsibility to safeguard them.

    26. Linking to third party websites

  26. MultiChoice is not responsible for the privacy practices of third party websites to which there may be links on the DStv website.
  27. MultiChoice advises users to read the privacy policy of each website which users visit.

    28. Children

  28. The DStv website is not targeted at children under the age of thirteen and MultiChoice will not knowingly collect information from users in this age group.
  29. We encourage parents to talk to their children about the use of the Internet and information they disclose to websites.

    30. Queries and complaints

  30. If a user has any queries or complaints concerning this privacy policy and its application, the user may contact the compliance officer at enquiries@multichoice.co.za or (011) 289 2222.

    31. Resolution of disputes

  31. If a dispute between MultiChoice and a user concerning the interpretation or application of this privacy policy remains unresolved, and the user wishes to pursue the dispute, then the user must refer the dispute to arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa.
  32. Such arbitration proceedings must be conducted in Johannesburg in English.
  33. The arbitration ruling will be final and the unsuccessful party will pay the costs of the successful party on an attorney and own client scale.
  34. The expedited rules of the Arbitration Foundation of South Africa may be downloaded from the following website: http://www.arbitration.co.za