Decoder Care Plan

Why do I need cover?
What would you do if your decoder was stolen, struck by lightning, damaged in a fire or was faulty? Are you able to replace it? Have you ever thought of insuring it?

A Decoder Care Contract (DCC), will for a nominal monthly fee per decoder, ensure that you have an insurance policy to cover you in the event of loss of or damage to your decoder.

What does the DCC cover?
MultiChoice approved serialised decoders, providing you with:

  • NO CHARGE FOR STANDARD REPAIRS (the decoder must be intact, not in pieces)
  • Cover against fire, lightning, explosion and theft (official documentation reflecting the police case number and bearing the official stamp of the police station at which the theft/loss was reported and I.D must be supplied)
  • A carry-in and swop on faulty decoders ( after 3 months of being insured)
  • You can hand in your decoder at any MultiChoice Agent or Branch and a replacement decoder will be made available to you within 4 working days, subject to terms and conditions

SALIENT EXCLUSIONS

  • Decoder Care Contracts are only applicable to MultiChoice approved serialised decoders
  • Malicious damage to the decoder
  • Repair claims only applicable after 3 months insured
  • Accessories i.e. remote control units, keyboards, modems, TV LINK etc

The Decoder Care Contract is subject to the DCC terms and conditions. To read the DCC terms and conditions click here.

What does the DCC cost?
Insure your MultiChoice approved serialised decoder for a monthly cost of:

  • Analogue R 8.55
  • Single view R20.00
  • Dual View R25.00
  • PVR R35.00
  • HD PVR R35.00

All prices include VAT.

How do I get insured?
Follow one of these easy steps:

  • Visit any MultiChoice Branch
  • Sms “DCC” to 32445
  • Call us on JHB (011) 289 2222, PTA (012) 422 2222, PE (041) 395 2222, BFN (051) 503 2222, CPT (021) 508 2222 or DBN (031) 583 2222
  • Commercial Sales: please contact one of our commercial sales representatives (click here for contact details).

Your subscription account will reflect the monthly decoder care contract premium. The method of payment currently selected for your subscriptions will be automatically used unless you specifically instruct us otherwise. Please contact us per the above if you wish to change your payment method.

MultiChoice Africa (Pty) Ltd is an authorized financial services provider. FSP license number 11514.


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