DStv.com - - Making life easy

Making your life as a subscriber easier

How to contact us

Contact Centres

Johannesburg (011) 289 2222
Cape Town: (021) 508 2222
Durban: (031) 710 2222
Port Elizabeth: (041) 395 2222
Pretoria: (012) 422 2222
Bloemfontein: (051) 22222
HelpLine: 083 900 DStv (3788)

Operating Hours 07h00 – 23h00 daily

Have you changed your address?
Keep us updated and we’ll make sure that you receive all your essential DStv Communication from news and product updates to special offers and your monthly copy of Dish

Forward your details to:
P O Box 1502 Randburg, 2125
Fax (011) 577 4900
Email: enquiries@multichoice.co.za

Branches

Randburg c/o Oak Ave and Republic Rd
Hours: Mon – Fri 07h00-19h00, Saturdays: 07h00-18h00, Sundays: 09h00-14h00 and Public Holidays: 09h00-14h00
Cape Town Willie Fassen Ave, N1 City Goodwood
Hours: Mon – Fri 07h00-19h00, Saturdays: 07h00-18h00, Sundays: 09h00-14h00 and Public Holidays: 09h00-14h00
Durban 309 Umhlanga Rocks Drive, Umhlanga
Hours: Mon – Fri 07h00-19h00, Saturdays: 07h00-18h00, Sundays: 09h00-14h00 and Public Holidays: 09h00-14h00

Agents

Click here for to find your nearest agent

Easy Ways to Pay

1. Debit Order

a. Remove the hassle of trudging to your nearest bank, and make your life easier by paying with a debit order.
b. Call your nearest MultiChoice Call Centre with your banking details to load your debit order
c. You qualify for a R2.28 discount per debit order transaction
d. SMS your smartcard number to 31401 to retrieve the amount due for payment
(Then have the annual subscription discount info, or is it really necessary?)

Please note: If the MultiChoice account holder is not is not the bank account holder, you need to bring proof of banking to any MultiChoice Branch or Agent. Go to the my account section for more information of what documentation is required

2. Internet
a. Control your payments by paying via Internet bank transfer
b. SMS your smartcard number to 31401 to retrieve the amount due for payment
c. Select MultiChoice as the beneficiary (our details are pre-populated)
d. Use either your customer number, smartcard or decoder number or ID number as the beneficiary reference in order to avoid account complications.

If you pay your account in cash or via internet bank transfer at Absa, your payment will reflect on our systems within 15 minutes. For your convenience, if your services have been disconnected and you have paid the correct amount to Absa, we will reconnect you automatically once the payment reflects.

You will receive a notification via sms or a decoder pop-up, there is no need to call the Call Centre!

3. Shoprite Checkers
a. Payments can be made at any of the 520 Shoprite Checkers stores located countrywide
b. SMS your smartcard number to 31401 to retrieve the amount due for payment
c. Use your customer number as the beneficiary reference

4. ATM
a. You can pay at any ATM
b. SMS your smartcard number to 31401 to retrieve the amount due for payment
c. Select MultiChoice as the beneficiary (our details are pre-populated)
d. Or use the following account details
i. Bank: ABSA
ii. Branch Code: 632005
iii. Account number: 170000072
e. Use either your customer number, smartcard or decoder number or ID number as the beneficiary reference in order to avoid account complications

5. Credit Card
a. Credit card payments are welcome at any MultiChoice branch
b. Register on www.dstv.com, access your balance information and pay online via credit card
c. Use your customer number, smartcard or decoder number or ID number as the beneficiary reference in order to avoid account complications

6. ABSA
a. You can make a direct bank deposit into our bank account at any ABSA branch
b. SMS your smartcard number to 31401 to retrieve the amount due for payment
c. Use the following account details
i. Bank: ABSA
ii. Branch Code: 632005
iii. Account number: 170000072
d. Use your customer number, smartcard or decoder number or ID number as the beneficiary reference in order to avoid account complications

7. MultiChoice Branches
a. MultiChoice branches are located in Durban, Cape Town and Randburg
b. You can make payments using cash, credit cards or debit cards

8. MultiChoice Agencies
a. Only credit card or debit card payments are accepted at MultiChoice Agencies – unfortunately, no cash payments are accepted

Helpful Hints

YOUR ACCOUNT
When calling the MultiChoice Contact centre always have your account number and or smartcard number on hand. This will assist our Call centre representatives in assisting you in a timely fashion and verifying your details, are resolving your queries

BILLING
MultiChoice bills its subscription fees 1 month in advance. A billing cycle is the date that your account is billed for your next subscription fee. This is usually the date that your account is activated. This date can however be changed to suit your needs.

If you account is paid via debit order, any day of the month may be selected for the amount to come off your account. However, there are only two dates each month whereby MultiChoice sends information to the various banks to collect debit orders. This is called a mag tape run. This run occurs on the 7th for subscribers paying between the 15th and the end of the month, while the mag tape run for the 21st covers subscribers paying between the 1st and 15th of the following month.

DICOM LINE
Many MultiChoice customers contact us using their cell phones, which becomes very costly. In order to assist in reducing these costs, MultiChoice has introduced the Dicom Line.

The Dicom line is a cell phone number that is routed to cell phone towers and directly to MultiChoice. The Dicom line to be used to contact us is 083 900 3788 (DStv)

Standard Cellular Rates apply to customers who call the Dicom number. This means that the cost of the call is more economical than dialling a land line directly.

DSD MESSAGING
When you see a little envelope at the top of your screen it means you’ve got a message waiting for you from DStv

Our message simply press the menu button on your remote control, scroll to mail messages
and press OK to view. We’ll be sending you information on new product and service developments,
technical information , account balances, decoder care advice and more.

VIA YOUR CELL PHONE
• Find an Installer in your area: SMS "your postal code" to 33936
• Balance enquiry: SMS "Bal + smart card number" to 31401
• Send us your e-mail address: SMS “smart card number + e-mail address" to 32471
• Sign up for eStatements: SMS "Account Number and Email address" to 32446
• E17 Error: SMS "E17 + smart card number" to 32443 to reset your decoder.
• Reset your decoder: SMS “Reauth + smart card number“ to 32472

SMS cost R1.50. This service is open to South Africa only.

IVR
Did you know that MultiChoice’s Integrated Voice Response (IVR) system allows you to reset common decoder error messages and access your DStv account details – without the assistance of an operator?

Simply use a touch phone to call your MultiChoice Contact Centre, have your Smartcard number handy and follow the step-by-step instructions.

SAF
The Subscriber Agreement Form (SAF) is an agreement between yourself and MultiChoice that includes your viewing preferences, i.e. the bouquet you subscribe to whether you would like your decoder covered by our Decoder Care Contract, your personal address and contact details and a signature to confirm that you agree with the information provided.