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Full name and legal status:
MultiChoice Africa (Pty) Ltd
251 Oak Avenue, Ferndale, Randburg, 2194, South Africa
PO Box 1502, Randburg, 2125, South Africa
Physical address for receipt of legal service:
Provision of a subscription broadcasting service
Office bearers (directors):
Mr FLN Letele, Ms C P Mack, Mr V Sgourdos
Alternative dispute resolution:
Please refer to clauses 70 to 73 of these Terms and Conditions.
Description of products/services offered on Website:
Please refer to the page of the Website describing the products/services offered.
Price of products/services offered on Website:
Manner of payment
Please refer to the page of the Website describing the payment options.
Time within which products will be dispatched/delivered or services rendered
Please refer to the terms and conditions applicable to specific products/services and the page of the Website describing the products/services offered.
Record of the transaction
We will provide you, via the Website or by e-mail, with a written record of each transaction to the e-mail address provided by you when registering on the Website, as amended by you from time to time. You may also obtain a written record of the transaction on the self-service section of the Website.
Return, exchange and refund policies:
If this Website fails to comply with the requirements in the ECT Act, you may cancel such transaction within 14 days of receipt of the products and be refunded, upon return of the products, for all payments made, less the direct cost of returning the products, provided that we receive the returned products unused, in their original condition, and in their original packaging.
This paragraph applies only to transactions concluded on the Website.
Notwithstanding the above, subscription to the DStv Pay TV service is governed by the Subscription Agreement.
Subject to applicable laws, we do not accept returns, or issue exchanges or refunds where the products/services are (amongst others) not capable of being returned and/or in respect of products which were opened by you/services which began with your consent or where it is not possible for us to determine whether you opened or used the products/services.
Please refer to the terms and conditions applicable to specific products/services for further detail on return, exchange and refund policies.
If and to the extent that s42(2) of the ECT Act applies, if you conclude a transaction through this Website, you will have a 7 day cooling-off period.
If and to the extent that s16 of the CPA applies, if you conclude a transaction through this Website as a result of any direct marketing by us, you will have a 5 day cooling-off period.
Security procedures in respect of payment and payment information
We will utilise a payment system that is sufficiently secure with reference to accepted technological standards at the time of the transaction and the type of transaction concerned. If we fail to do so, you may exercise your rights in terms of s43(6) of the ECT Act.